Crowne Plaza Houston Med Ctr-Galleria Area by IHG

The hotel staff were rude to my wife and sister, who stayed from July 17th to 20th. They had to move rooms on the first night because no one from the hotel would help them with extremely loud neighbors. They were there on business and had …

We only stayed for one night, our experience was good. I knew about the $25 dollar parking so I was already prepared to pay it. I have a 4 door truck, which made it difficult to maneuver in the parking garage. Seems like the garage was constructed for compact cars. Our room was clean and spacious.. My only advice would be for them to repaint the restroom, replace the toilet, and do something about the hot water in the showers. Besides that, the breakfast and our stay was great.

It was an easy hotel to find and get to. Staff were good. Clean and tidy. Only criticisms which is minor is the elevators were a little dingy and some things needed updating a little. Such a nice hotel could just be that little bit more updated.

The room was nice. The clerk was very helpful at check in. $25 for parking only stayed one night, but it’s $25 every night to park. The room was very comfortable and clean. I had no problems at all with my stay. Do recommend if your going to be downtown to stay at this hotel

This place was fabulous. Great staff. The room was spacious and clean. All the amenities were perfect. No complaints here.

Take care of hidden costs and poor service at the reception. The hotel room itself is good and clean. They ask if you have a car, but do not mention it is $25.- a night! I could have parked at the company just around the corner, but neither the confirmation or the reception has mentioned this parking fee. At check-out, I immediately noticed I forgot to empty the fridge. First, I had to deal with the fact that I cannot go back to the room. After mentioning I just leave the groceries in there, they did decide to give the card back. Officially they are right, but I would expect better service as it was not busy at all. The swimming pool is just a check-box and would only recommend on very hot days. It is noisy, dirty and not more than a practical place to cool down. The breakfast and service at the breakfast was great!

This was our first time staying at a crowne plaza and it was excellent. room- hotel bar- food. was the best.

Nice clean room and a great rate. Good location and breakfast was nice. Bored, unhelpful, and disinterested front desk service in the morning.

The hotel stinks upon entry. It smells like sewage. The guest bathroom—right next to the restaurant does not flush and seems to be the source of the sewage issues. …

I expected allot more for the price but it was decent. Staff were friendly. Room was clean but outdated. The tv can not connect to Internet so no streaming. No complimentary coffee aside from the organic k cups in the room. Pool is small and is only outdoors. Staff was courteous but what I found hideous was the breakfast buffet, it was free for our reserved stay but not worth the $19 per meal they charge for it. Food was uncovered in the middle of summer and once it was gone it was gone- even though it was supposedly available to 11am. There 2 apartment size washers and 2 dryers available for $2 per load and only 1 washer was working. No detergent and no other commodities.

Very friendly and accommodating staff. Was able to check in early which when you’ve driven 1000 miles in the previous day is huge! Beds were very comfortable. My only observation is it may be time for a “refresh” our room had very dated artwork, the receptacles were yellowed and dingy looking and the last thing, I’m not a tall person by any means but it seemed like the toilet was very short.

⭐☆☆☆☆ - Valentine’s Day Disaster: Long Lines, No Sleep, and a Broken Hotel From the moment we arrived, our romantic Valentine’s getaway was doomed. The hotel’s logo was broken and barely hanging at the entrance—giving off an abandoned, rundown vibe. A sad, handwritten “No Smoking” sign taped to a bench outside only reinforced the bad first impression. Check-in was smooth, thanks to the kind front desk employee, but that was the only good part of our stay. The real nightmare began when we tried to get to our room. Out of four elevators, only one worked in this 15+ floor hotel, and the line to use it wrapped through the lobby. We had to wait an eternity just to squeeze into the rickety, screeching death trap. Every time it moved, it groaned and rattled so violently that we genuinely feared it might break down mid-ride. When we finally made it to our room on the 10th floor, we quickly realized we weren’t going to get any sleep. The loud mechanical clanking of the one overworked elevator echoed through the walls all night long. Romance? Not happening. Rest? Impossible. We had to go back downstairs and beg for a different room, just to escape the non-stop noise. And of course, that meant waiting in the ridiculous elevator line again. At this point, I’d had enough. I went straight to the front desk, demanded a refund, and booked another hotel. I refuse to spend another minute in this place. If you’re even considering staying here—don’t. Save yourself the frustration and book literally anywhere else.

If your plans include a stay in Houston, the Crowne Plaza is a superb choice. Among a wide variety of hotels, this has convenient location and you cannot beat the price. The staff is friendly, knowledgeable, and helpful and the service is …

3 of 4 elevators did not work, locking system for door was installed backwards...had problems getting into room, parking garage is poor condition and small spots, very little hot water in shower (at 6:15 on a Sunday) and the shower did not …

I stayed here for 2 nights and if I could have left and found another hotel I would have... I drove 4 hours from Dallas to stay in Houston because I was working at the Hospital so I knew I wanted to stay close to the Medical Center. This place was very close to the hospital and the price was reasonable. What I did not know is that I was getting exactly what I was paying for. Upon entry, the lobby was warm and musty, I get my key to the room and as I enter I see peoples belongings already in the room so I had to go back down and tell them that the room they gave me was already assigned to someone. The hallways smelled like mildew. When I finally got my new room key the room was not as clean as I had hoped. There were stains on the bedframe, the bathtub had a light brown covering on the bottom, and one of the lamps did not work. I just did not feel comfortable sleeping there at all. The parking garage was so small and compact, the elevators took at least 5-10 minutes to come, at one point there was a long line of people just to get into the elevator. I had important papers I wanted to print and the mouse on the computer downstairs didn't even work. If I wasn't so tired and exhausted from my shift at the hospital I would have left and made that 4 hour drive back to Dallas that night! But for my safety I decided to stay but best believe first thing the next morning I did my virtual check out and left. I would not recommend ANYONE not even my worst enemy to stay there.

Bed and rooms where clean and front desk staff just lovely. Really good pillows 🤣 I heavily judge hotels by their pillows... Be warned it is a party hotel on weekends, hardly the hotels fault but their reasonable price and proximity to clubs/bars make it attractive to those coming to town to party. If you're here on business and don't mind the drunk person making a bunch of noise in the hall at 2am who can't figure out how to get their key in the door then you're good. I spoke to the front desk and it seems to just be a weekend thing when big events are in town, profusely apologetic. Not the hotel or staffs fault in anyway shape or form. They have security in the lobby overnight too which was a nice to have/eased my mind. Easy access parking structure attached to the hotel too so nice safe and monitored parking!

Great room. Great service. Great buffet breakfast. Great location in the Greenway Plaza area.

Great location, awful rooms. Room never went under 75° so it was hot all day and night, our room was missing a curtain or some blinds which let the bright outside building light very visible. When we said something about the room temp they offered another room only for another person also complaining about the temp. We were already settled in and passed on switching room, Expedia and google showed Complimentary breakfast (I never book a hotel without it) when we got to the breakfast area they asked for a voucher or it would be $19 per person, went up front to get my voucher and clerk stated they do NOT have complimentary breakfast. It was just an awful stay but it did the job. Would NOT recommend.

My overall stay was good. I'm glad that this property was updated over the years. I've stayed at this property a few times since being in Houston. So it was good to see them update the rooms and most of the rest of the property. My room was spacious, comfortable, and semi-clean. Some of the issues I had were getting hot water in the shower. The hottest it got was luke warm. But the sink faucet did get hot water. My room had some small insects but they were mainly on the window seal. Everything else was good. I'm not a fan of the $25/night parking. Priceline failed to indicate that at the time of booking and I don't recall paying that from my previous stays. Street parking is an option at your own risk of course. I saw broken window glass on the ground indicating someone's car had been broken into..There were several unauthorized charges on my card that NOBODY from the hotel could explain. I've called and emailed there accounting person Ali multiple times and he never responded or returned my call. And then I received a response from someone named Tatianna who didn't provide any assistance. The charges are still pending on my card a week after checkout. Aside from the issues, The front desk staff was pleasant, professional, and courteous. The hotel is in a great area fir leisure and travel. Levy park nearby is one of the biggest perks.

Beware. This is one of the most run down hotels I’ve ever stayed in. The rooms are disgusting and poorly arranged. Non-useful lighting. The bathroom wallpaper is peeling and covered with water spots, so you know mold has been growing in …

My experience at this hotel was disappointing and unacceptable. During my stay, the in-room phone stopped working. As a result, I had to call …

July 6th-7th,2025 - Stay I wish I could give a negative 5. I stayed here a month ago and had a completely horrible stay. My sister booked me a room as she said this was a nice hotel with great amenities. The joke was on us. The hotel was nice but the service the worst. The front desk only had 1 person working on a busy weekend and it took over an hour to get checked in at 10pm at night. After waiting all that time as a Rewards member my sister requested late check out the next morning and had the notes placed on the account. However, we were advised to make sure we call back and confirm with the night auditor. So I stayed up as asked and waited until they came on shift and was available to take my call at 2am. Which is crazy I had to stay awake to do that. But, both times I was told no problem I can check out at 1pm. Then at 9am not only was someone banging on the door like the police and it wasn't housekeeping but the new person at the front desk repeatedly called the room stating I needed to leave. I informed her I had late checkout. The lady rudely told me to exit the room immediately or I would be charged for another night. I packed my belongings and called my sister once in the lobby as I didn't want her to get more charges. Once my sister arrived she went to the front desk and asked for a supervisor. The same person was rude to her and refused to help her stating if she wasn't a guest or willing to tell her the issue she needed to leave and she refused to get a supervisor. Another lady walked and my sister told her she wanted a manager asap. Once the manager Derrick Ingram showed up my sister explained the whole ordeal and rude treatment. The manager apologized gave her a business card and offered a complimentary stay via points after looking at her status. However a month has passed and this was never done. When we reached out to customer service they stated the notes are on the account but the hotel needs to issue the points and they would send a message. To add insult to injury as of today a manager named Krystal sent text messages instead of calling. The entire treatment of this female staff is totally unprofessional and uncaring about customer service. My stay was a nightmare. My sister's card was overcharged which took 2 weeks to resolve and she never received the complimentary stay as promised.

The hotel needs to be renovated. Closet handle was broken, light was not functioning and flickering Staff at the restaurant for breakfast is untrained and rude. Parking is paid and expensive. They falsely advertise about public parking, there is no space for that you would need to buy parking pass.

The hotel was ok. We had a few problems that just kept adding to our frustration. My wife wrote a review on the negative and hinderance issues. The good thing is, they did reach out and I was able to explain my frustrations - especially …

The only good thing I can say is, the night shift front desk lady was great. She was quick to help me fix issues and very nice. Otherwise, our room ac didn’t work so we had to move rooms after unpacking everything. There’s no luggage carts. Then Saturday we got stuck in the elevator and the other lady wouldn’t even tell us how long it would be before maintenance got there to help us get out. It was terrifying and I had a panic attack which ruined my entire night at the rodeo. Oh and they have the nerve to charge $10 for a bottle of water in the pantry!

Very bad treated and experience. my 1st time staying at this hotel and I booked it on my app with a dinner voucher included with my stay upon checking in they didn't honor it ,and hotel smell like marijuana in the parking lot , doors at night being slammed and when ,checking out I get a called being accused of damaging the TV in the room ,which it wasn't i went for business for work I travel alot and I had to make a complaint with my rewards status, which im a diamond elite member and I travel alot for work and never in my travels have I done or been accused of damaging hotel property. Which later on I get a call back indicating that it was there wrong being that the TV wasn't broken it was the TV channel that frozen on the screen that made it look like it was damaged, smh never again im staying there ever.Very disappointed and unsatisfied

Front desk staff friendly and attentive. Bar staff efficient. Bedroom overall seemed recently renovated and looks well kept and clean. Only two downsides were the bed was old and thermostat didn’t function well. Overall still a great place to stay.

### Hotel Review: Excellent Stay with Clean Rooms and Free Parking I recently stayed at this hotel and had a wonderful experience. The room was …

My stay at the Crowne Plaza was nothing short of exceptional. I’ve only been here twice, once during a college or high school tournament in May and again in July 2025. Both times, my check-in process was incredibly fast. My room was spotless both times. The staff was incredibly friendly and helpful. I appreciate that their parking is affordable and conveniently located right on the property. If I needed any assistance, the front desk staff was always quick to respond and provide the support I needed.I always get a warm smile from Tatianna and Kirstin, the friendly front desk representatives. They make my stay feel like a pleasure. The location is great, right off the freeway. They offer a delicious breakfast at a reasonable price, and they have a pool, although it’s not the biggest, but it gets the job done and is always kept clean. Overall, the property met my expectations as an active travel agent. It’s one of the best hotels I’ve stayed at in Houston, Texas. Keep up the great work, guys!

This site is far from being up to par with IHG Standards. From the hotel which is old and the rooms they attempted to refresh being less than optimal. I travel for work all the time, used points yet was still charged on my credit card for both rooms. When asking why the suite I was upgrade to was in bad shape I was told “you really have to understand this facility is 62 years old. What do you expect!” Not the kind of service you’d expect. Elevators are a bit scary, as a couple of them don’t report correct floor on readout and feel like you might not make it to the floor your going to request. Bathroom fixtures were falling off and no secured. Also you have two temperatures. Hot and really hot. Tv was nice and knew great size. But not why I book a hotel room, the bed was decent. But the room in general not suite quality. When trying to reach mgmt. none existent or just didn’t have time to talk. As far as the stay, won’t book it again. Had to leave early for work but still paid for the second night via points as it was un refundable. Not a good IHG experience. Some training and attitudes need adjusted there.

Honestly ibwas pleasantly surprised at service I received from this hotel location! From checking in and my status being recognized and upgrades to the checking out late was Phonomenal. I honestly believe the best experience from staff I've …

The reviews before booking had me worried. The king junior suite from 11- 16 May seems to have been recently renovated on the 6th floor and was perfect for my stay. …

This was not a good experience at all. Two out of four days we had luke warm water at best for showers. In addition the room had several issues: the shower rod in the bathroom was barely hanging on the wall, the side magnification mirror …

Definitely not a 4-star hotel. The facilities are extremely old and dirty. My first impression was finding huge cockroaches in the lobby bathroom, and more cockroaches in the parking lot. The rooms were uncomfortable, and the coffee station was awkwardly placed right by the bathroom door, not to mention the lack of cleanliness overall. I would not return; it was definitely not a good experience. The only redeeming factor is the convenient location, but aside from that, I would never stay here again. I booked this hotel because it was listed as part of the IHG group, but it doesn’t even come close to meeting that standard.

Great value for the King size room - spacious room, with fridge and microwave both available. A study table is also in the room, and big sofa too. Quiet and convenient location!

I have never had service in a hotel as bad as this. I booked a 2 bed room and had to resort to a one bed because there were people waiting in the lobby for 2 hours just for the 2 bed hotel room. I would have had to cancel all my plans if I waited for what I ordered. They had no accommodations even after the wait, no late check out. (There’s an EXTRA $30 accommodations fee and we were not accommodated to) I have never been to a hotel without late checkout. And I mean NEVER, I travel for work.. Even motels have late checkout…. Oh and let’s not forget the parking price they don’t tell you about at the Front desk.. and also I heard them offering other people vouchers for Breakfast and I definitely didn’t get the offer. Listen to the bad reviews and don’t book here.. I didn’t and I regret it because the service was terrible. Update to the reply: i understand the system was down! Which is why you’d think a business establishment would at least accommodate late checkout out (nothing crazy just an hour) (I was charged an extra $85, I paid for late checkout in my opinion) and not hang up in people’s faces…. Also i’m assuming that’s why other guest were given breakfast vouchers? Because the system was down and you couldn’t accommodate us. Also it’s an extra $85 to stay here even after you already paid online ?????? I DIDN’T EVEN PARK THERE FOR MORE THEN 20 MINUTES I HAD NO IDEA A PARKING PASS WOULD AUTOMATICALLY ADD A $25 CHARGE!!!!!!!!! That’s something that should be brought up when checking in ????

We stop here for one night . The staff was very friendly. We had dinner and breakfast there and the food was pretty good . 👍🏼 The room was decent . The carpet is old and the bed mattress was way too soft for my taste but other than that it was a pleasant experience. …

First time here. Its so clean and service is exceptional. When we got to room it was perfect although I couldn't get the TV remote to work.i called front desk and they immediately sent maintenance. He came in and showed me that you dont push remote buttons you slide the button. I felt silly but happy they vam and showed me. Shower had all amenities. No complaints. Will definitely stay again.

My Partner and I was on an Anniversary vacay booked a suite from Oct 9- Oct 13 with hopes to having a comfortable and stressful free stay. The night of arrival the young lady whom checked us in was nice and pleasant , once we were assigned our room we first notice a bad old odor from inside elevator as well as it displayed wrong floor numbers, once we got passed that and made it to our floor smell got stronger like a mildew smell. We entered our room to get settled in and discover 2 dead roaches near appliance area we immediately exit to report to front desk and also discover more roaches in light fixture above door in hallway. We was then assist by a woman name Lola who identified herself as front desk manager and was offered a different room and was told no refund or adjustment could be made unless we left, which would be an inconvenience to us to find another stay being we was traveling from out of state so we accepted the room swap. We enter 2nd suite room notice a few ants on top bedding immediately checked rest of bedding and did not see any trail so we lysol bed and preceded with our night. 2nd day the bathroom sink faucet handle fell off we notified front desk was told maintenance was close will assist in morning going inton3rd day which did not happen we had to call FD again was told we can be moved to a 3rd room which we be another inconvience in our stay we decline and ask for maintenance to come he arrive an hour later to fix as we prepared to head out , not to mention this day we woke up notice we had been bitten on arms and legs we begin feeling like the sofa and bed had bed bugs which kept us up and uncomfortably most the night and checking our items in luggage we left to grab food in which we attempted to warm on our return to find we did not have microwave we was over our disappointed stay so we decided to go to snack store to see if it was one there which it wasnt and was told by FD we should have had one in room so a maintenance man was sent to installed one a night before check out . I am shock this establishment is under IHG . To see how staff thinks several room swaps rectify these issues then assign to next customer shows unprofessionalism, lack of empathy and the inconvenience of customers and our health. The online presentation/ advertisement don't match what you get once you arrive very disappointed. The only good experience and service we had was with the male latino bar tender dont plan to stay here every again nor recommend

Our checkout experience with shift supervisor Karla was extremely disappointing. She demonstrated very poor customer service skills, showing no effort to resolve an issue we had at the breakfast area (which was due to a misunderstanding and …

This was not a good experience at all. Two out of four days we had barely luke warm water for showers. In addition the room had several issues, the shower rod was barely hanging on the wall, the magnifying side mirror was barely hanging on the wall, and the toilet paper holder was loose. Not very good maintenance at all. We mentioned to the front desk all of these issues, especially the lack of hot water and they said maintenance would check it out, but there was no indication maintenance ever came by. There is no sitting area in the room, so if you want to sit and watch TV you must sit on the bed, which was not comfortable at all. I will not be back. Crown Plaza used to be a good hotel, but poor maintenance and outdated. Definitely not worth it.

We have been coming to the medical center a lot the last 6 months & have found The Crowne Plaza to be a good place to stay. It is a good value, clean, & the check-in & checkout are handled very efficiently. We also appreciate the parking garage. We also really like having our beds made everyday!

Hotel filthy, charge $25 for parking without warning, AC did not work, WiFi did not work, TV did not work, staff rude & unhelpful. Free breakfast actually costs $12. No water in room, costs $8.75 for a small 12 oz bottle in the self serve kiosk. Unfriendly staff. Will not return.

They dont give u parking free, u have to pay $25 for parking so be careful before booking. Breakfast not included , if u want downstairs breakfast available but again $25 for it. Rest hotel is nice, good view. Staff are friendly.

Check in was pretty smooth. Make sure they activate your key before you get all the way up to your room and have to come back down. The staff was fevers friendly and accommodating. I was ok with the price. They were lower than most hotels especially around the Beyonce concert. It only took us 14 minutes to get to NRG. Parking was easy and accessible.

Check in was good front desk personal were professional. It was the restaurant needs to be trained properly, had a voucher for free breakfast and was still charged for it! Also Need security on duty smelled like pot all stay long.

THIS WAS GREAT WE LOVED THE BED COMFORT; WE SLEPT SO GOOD, WOKE UP TO SOME COFFEE AND READY FOR THE DAY EVENTS AT THE WORLDS LARGEST RODEO HOUSTON.

The front desk lady was super rude when I went to extend my stay another night. I wish I would have gotten her name but I don’t it was my first time seeing her. All the other staff I dealt with on my multiple stays were great. But because …

We enjoyed our stay. Staff in all areas were great. Rooms clean and comfortable. Great value. Dining room was great as well. Location is terrific. We highly recommend this hotel and will be back.

One of the nights I came back. My room door was open. It appeared the cleaning staff did not shut for after cleaning and the latch was keeping door from closing completely. This is a safety concern.

The location was excellent for our needs. The rooms are very spacious, but not well maintained. Lack of care from housekeeping in most instances. The HVAC system is old and needs updating. If you want heat vs. cooling, you must have …

My recent stay provided a positive experience in terms of sleep quality, with comfortable bedding and a well-maintained room. However, the check-in process presented some challenges, as my reservation was initially misplaced. Despite providing my confirmation number, the clerk initially indicated discrepancies in my name and check-in date. Ultimately, the issue was resolved. Furthermore, I observed a lapse in security, as smoking on my floor disrupted my sleep. Despite filing a complaint, the issue persisted throughout my stay.

The location was great, and the room itself was clean and comfortable. Unfortunately, the overall experience was disappointing due to the staff and poor management. …

Room smelling like sewer, we ask to change the room they said they don’t have more rooms available but if I want to cancel they will refund me everything after cancelling manager change his mind and charged me for a night that I haven’t spend there that who I give them $150 worst experience I had on my trip to Houston

We have stayed at this hotel numerous times and keep coming back because the staff and the hotel location are perfect for us. Highly recommend it. The staff always takes extra time to see what you need. The location allows you to walk if you want too many shopping locations also

Reservation under J. Patel for October 16th, 2025. Without any prior notice was told that Room has no running water, No A/C and told us we'd have to rebook our reservation at a different hotel with full cost expected to be covered by me. As well as paying for my own parking at a Luxury Hotel. very disappointed with the service and did not appreciate the attitude at the front desk

Wasn’t impressed with this Crown Plaza stay. The amenities in the bathroom was just shampoo, conditioner, body wash, makeup remover and blow dryer. Tv was small compared to most hotels and decor was plain including the restroom that had …

Stayed here while visiting family, and the location was perfect for that. The room was comfortable, the furnishings were in good condition and the bathroom was clean. The WiFi worked well too and the staff were friendly and responsive. …

Experience and service require a certain level of dedication to excellence and I want to draw specific attention to a particular individual. Her name is Lola. The issues that I did have were immediately resolved when I expressed them directly to her. She made sure to shower me with the utmost customer service care and went above and beyond to make me feel heard. If and when you decide to book your stay here, make sure you encounter Lola. Her Louisiana southern charm will most definitely warm your soul.

The hotel was fine. I do not recommend parking your vehicle in their 3rd party parking garage. Around 10 vehicles were broken into. They busted my window out of my truck. So $500 later we are finally heading home. The hotel would not help. Corporate keeps hanging up on us. Apparently it happens frequently!!!! I do not recommend this hotel!

Poor customer service. Toilet stopped up/not flushing, and TV not working. Called to report and when no one showed after 2 hours went down to speak to them personally. Was assured someone would come however no one ever did. The manager …

The service at this hotel was not what I have come to expect at a Crowne Plaza. The staff did not seem to care about their guests at all.

No hot water in my first room, then they wanted me to wait until Engineering came to fix it. Moved to another room and soon as I got off the elevator there was a strong odor that smells like mold. I canceled the remaining days and requested a refund. The property needs a serious remodel. Smells bad on most floors and no hot water in either room. Terrible experience. I will never book this hotel again. The hotel manger needs to read these reviews and do a serious evaluation of the property. Even with price discounts it's not worth staying here. Night was ruined and they offered ZERO to accommodate my troubles. I'm a traveling professional and I AVOID properties like this.

I am a reward member. I wasn't pleased with my recent visit. The front desk clerk and restaurant server were very professional and helpful. However my room was not the bed mattress was sunk in and the air was not working properly. We only …

Would not recommend. For what you pay per night, everything should be significantly better. The bathroom was filthy, there were brown stains on the curtain and door that were obvious and disgusting. The elevators are noisy and make you …

I'm currently a guest here in the hotel and on business. I love this place. You get way more for your money here and if you don't want to drive Anywhere you're in a safe area to walk. 500 feet from the hotel is a wonderful place connected to a beautiful urban park. Just walking the block you will find some of the best restaurants anywhere. Location, location, location......and the rooms are very nice. I have a great city view. And I'm in the trendy area. You can't get anything better in Houston if you paid twice as much.

Our stay was great. The rooms were clean and spacious.

I ordered a sandwich at 7:58 and I did not get it until 8:49. A cold sandwich took almost an hour. After 30 minutes I asked if it was ready. The bartender told me that it was made wrong and they had only one cook. And she had to remake the …

The hotel was good for this price. It felt full every night with rodeo visitors. Our room needed work in the bathroom. The ceiling was leaking from the AC system and they were never able to get the temperature under control. We were surprised by the overnight parking fee that was not clearly identified on the website when we reserved with CP. Breakfast was good but overpriced.

What a pathetic hotel and service staff. Asked for dental kit, they ran out and nothing available for next 2 hrs. Asked for water 💧 sadly no again, no water for next 2 hrs. Even water dispenser not working. How can someone survive. Bad and I won't recommend this hotel. Front receptionist rude and have no clue. Also lied on my face as there are water bottles placed,.which were holding the door and act as stopper.

If you get the parking pass from the front desk, DO NOT check out until you exit their parking garage. I had to repark and go inside, only for them to tell me I needed to press the help button and call the help desk. Breakfast buffet costs a LOT for what you get . But it was ok. Been in worse.

I have stayed here several times for the past 3 years, mostly because of location and secured parking, however last week will be last stay at this property. Left a pair of sandals, filed a report on their website as they indicate, followed …

This is the worst hotel experience we have ever had. The entire hotel smelled like marijuana. No one at the front desk cared. There seemed to be some very shady things going on at this hotel. We did not choose this hotel, but were here with …

Front desk was confrontational regarding my trained service dog. There is no official certificate (unless you purchase a fake one). I would be happy to help train your team in the only two legal questions that you can ask. …

Room wasn’t ready till 6pm because they didn’t have enough employees cleaning the rooms so multiple people had to wait, woman at the desk said she will call when it’s ready she never called and then the alarm went off at MIDNIGHT telling everyone on our floor to go to the stairway and wait for a manager & don’t forget you pay $25 a day for parking it’s not free parking even if they give you that little barcode at the desk they will take it out that deposit they ask you for when you check in, YOU are NOT getting that full deposit back

Two times I have requested a late checkout, been granted, then harrassed by housekeeping that I was not authorized for late checkout. Both times I went down to the front desk and confirmed I had a late checkout. Extremly rude housekeeping …

My son booked me a room here. I was having surgery and didn't want to fight Houston morning traffic. The hotel staff was very friendly upon our arrival. They answered all of my questions. The room was very clean and the bed was super comfortable! I was surprised at how quiet our room was. I hope I never have to have surgery again in the medical center, but if i I do, I will definitely stay here.

We booked this room, admittedly without looking at the reviews first, I was nervous about our stay with all the terrible reviews however, I was pleasantly surprised with the hotel and with our room we stayed for five days and the room was …

Although our experience with this particular Crown Plaza was not a very good one, from the room being accompanied by not only me and my husband, but also by a cluster of intrusive roaches. We went down to the restaurant one morning to order breakfast of the menu after try to order by phone, but every time we tried to order by phone and in person staff was basically forcing us to have thier buffet. When we asked about a Denver omlete which was on the menu, we were told they didn't have that along with a few other items on the menu. We finally gave up and wanted to go else where for breakfast. When trying to exit the parking garage, we couldn't even get out. The whole system was down several guest were unable to get out of the parking garage which ended up hindering my husband for a work meeting. To add insult to injury my husband bought a 5 dollar hostess cupcake late night from thier snack area only to find when he got back to the room it was expired by several days. So, although we didn't have such a great experience, we were able to speak to one of thier new employees (Lola), which had only been there for three days. Was very apologetic and kind. So thank you for giving us some sense of hope that that Crown Plaza will do better in the future. P.s. to Lola, the woman I met at the front desk, thank you for all that you did to try and rectify the situation. The Crown Plaza did a great job hiring you.

The problems begin with poor wayfinding to access the hotel. The sign is small and hard to pick out from the other visual noise around it. The garage elevator was out of order so I had to schlep my bags down two flights of stairs. The …

My experience was amazing. I was there to get a second opinion from MD Anderson. The staff accommodated and welcomed me with open arms. The discount for the hospital patients is what really got my attention. This will be my home away from …

This is my second time staying here. First time was years ago with my daughter’s dance group. This location is conveniently located across from the Galleria Mall. Hotel and Rooms are very spacious and clean. Pool is outdoor and it looked …

Horrible front desk service. Staff was rude, dismissive and unprofessional. We were rudely asked to move our car because it was interfering their view of the garage entrance. There are ways of asking that, and it is definitely not by …

The lounge staff is great. The breakfast from 6am to 11 am is good and the happy hour from 5 pm to 7pm is great. The hotel staff is very attentive and very polite. We stay there again and again. Thank you

We stayed here this past 4th of July weekend. There was a bunch of issues like the housekeeping refusing to give us clean towels, the receptionist hanging up mid-conversation, and having to take cold showers because the water wouldn't get …

I have stayed at this hotel twice. The price is good and there is also a pool. Ample parking in the garage. It is $25 per day. I did leave a sweatshirt here once and forgot to take it, and lost and found …

EDITED All of my stays have been booked through a travel agency through my workplace …

Cockroaches in common areas. Humid moldy rooms. Broken pool. Unusable shower. Whole building other than rooms reeked of marijuana. Considering its condition this hotel is farm more expensive than it should be. I would not stay here again. …

Very poor quality facility. Dated and dirty rooms. Door to the room wouldn't seal properly and we had to prop the bathroom door against it to secure the door. I would not recommend this nasty place.

This stay was by far the worst ever. The staff was horrible. They were rude. They canceled my reservation. I had to call back and speak with the manager, who then reinstated the reservation for them to cancel it again once I arrived on the …

Not horrible. But you get what you pay for. We had an event in Houston and for a one night stay this was reasonable. Building seems older and you can tell. But everyone was super nice and accommodating. We would stay here again.

Front desk service was rude, did not know you had to pay for until you arrive, sink was clogged up with black water in my room upon checking in, the man at the breakfast check in was rude, found trash on the floor in my rest room that staff missed before renting to me and I have pictures

No rooms ready at the time of check in. Waited over an hour and a half for them to get the room ready. Made us late for a concert. Customer service wasn’t a thing here. The a/c didn’t work, the rooms …

This property is in a severe state of disrepair and falls far short of acceptable standards. The overall maintenance is nonexistent, with visible signs of neglect throughout. The breakfast restaurant was particularly disappointing; the food …

It was very interesting to see one category for this review being 'Helped me achieved my goals' bearing in mind the experience we had with CP Houston Med Ctr - Galleria area …

Driving up to the entry was a security guard standing in front, watching us drive up. Didn't speak 😕. Lobby was totally Beetlejuice themed. Not in a fun way. Front desk was very rude, not welcoming at all. Rooms were plain. Charged for …

I was there for medical treatment at MD anderson. I had booked a junior suite, and the room they put me in was horrible. It was not one that had been updated, the beds were old and lumpy, and it was dirty. They put me on the third floor. I …

I like giving good reviews and putting people and establishments on a pedestal. Unfortunately, I can't do that here. While our room was clean enough, the windows near the elevators need a good cleaning and the floors and elevators …

Hotel stay was 12/21/24. It took 30 minutes to check in room, new hire in training. New hire put us on the 17th floor, only to realize key didn’t work after using elevator. One elevator was taped off and the one we used was frightening. A …

Highly recommended, nice spacious room, extremely clean. Running hot water…Kenya addressed all of my needs. Only thing was the early check in request wasn’t meet. Besides that. Great experience, looking to go back soon

The front desk staff Nikki was exceptional. She was so kind and helpful I highly recommend to check in with her for all of your needs during your stay.

Room was extremely comfortable. The view of the city was amazing. Every place on my itinerary was less than 15 minutes away. This is a great hotel choice.

The customer service at check-in was very horrible no acknowledgment no patience. I had to continuously call about my room being cleaned but Kayla at the front desk needs to be recognized. She was the only one that cared about my situation. …

Very unhappy with the overall room. Water was coming out sink and shower with a brown tint to it. The lady at the front desk was very rude. When checking in didn’t tell me anything about the hotel or where anything was. I’ve gone online …

Kenya is always friendly, helpful, and professional. Her positive attitude makes every stay at the Crowne Plaza a great experience. Thank you for the excellent service!

The hotel is an older hotel but it’s still nice. It did take a very long time for hot water to get to the shower. When booking the room, I don’t remember reading anything about a $25 parking fee. I like the fact that it has a restaurant on site. The entire staff was very courteous and accommodating.

I can say my stay was great. We came during the night soft and the service was great. I forgot to get the guy name who was over night but he was very helpful. We did have one problem with the room we were in but once I told him the problem …

Superb Houston hotel! Very clean and cozy and comfortable rooms and very friendly helpful staff! Kenya at the front desk is The Best! Excellent location for the hotel and a great value!!! I will definitely stay at Crowne Plaza again!!!

Room was nice as was the people at the check in desk. The only issue I had was the on premise restaurant. I looked online and saw the menu, but when I went to to restaurant for dinner the menu was different than online, tried to get soup of the day and was holding no soup. Asked for something else, nope we don't have that. Was a small menu, should have everything on a menu. As a former restaurant owner I very rarely ever ran out , but I know it happens. . Was a nice little spot, maybe offer a classic fish and chips, and a couple more different burgers

My stay was great no complaints , room was clean and tidy also the customer service was excellent as well. Thanks to Mark , he took good care of me had some troubles he fix the solution and got me in the a room in and out. When u come here ask for " Mark "

The hotel is lovely. There were 3 things that I disliked. 1) the website said that the pool would be open but it was not. I was told that it was closed for the season despite the weather being 80 and sunny. 2) there was no receipt offered …

Rooms were dirty — hair all over the bathroom and bathtub. Strong weed smell throughout the hotel and parking lot. We were never told we needed a parking pass and ended up spending over $100 in garage fees. When we complained, they told us to deal with the private parking company instead of helping. We tried reaching a manager multiple times and never got a response. Very disappointing experience. Stay away.

I checked in on the application in advance of my arrival. When I arrived there were no rooms available due to house keeping issues. I had to wait an hour plus to finally be able to check in. I drove for 3 hours expecting to check in and be …

If you have the chance to book here, don’t. As a silver member, I was surprised that they didn’t even recognize me when I arrived at the hotel. We didn’t have hot water in our room, and when I called to fix it, they promised to send someone, but they never did. The water service was cut off for almost four hours. The bathroom door didn’t work, and it got stuck, so we couldn’t use it. My mom needed to use it urgently, and we tried using the one at the lobby, but it was dirty. Every time the air conditioning turns on, it releases an unpleasant odor.

Just did an event here and everything was great, staff was great with the exception of the restaurant. 2 nights in a row I ordered a bowl of soup ( different ones) soup bowl was half full. The tomato bisque was supposed to be served with shrimp and goat cheese. I got 1/4 tomato soup with a ton of some sort of croutons, no goat cheese and no shrimp. For $12 for a 1/4 bowl of soup I would at least a have a sprinkle of goat cheese and at minimum 1 shrimp. Please fix this (chef) apparently I am not the first to complain about this. Bartender was embarrassed to serve it to me. He was wonderful! Pic for proof

Amazing service from Tank, he was so helpful, friendly and really approachable. We had really lovely staff throughout our short stay here, so thank you! Nothing was too much trouble and the small issues we had were sorted quickly. We visited lots of local restaurants, Goode BBQ/Seafood being our favourite, and a short uber from lots of vintage shops. Hotel was what we needed for a short stay. Thank you! And a big thank you to Tank!

Paid for an employee of ours to stay for a week. Checked in with no issues on the 10th after an ACH form was filled out online. On the 11th he was locked out of the room and was told there was never an ACH form filled out. He was made to …

I really enjoyed this book. Everyone who worked this hotel was very helpful and very friendly. When I have to chance to go back to Houston ,I will definitely book this hotel again

Me and my boyfriend stayed at this hotel and were very unsatisfied. We didn’t get what we booked. We booked a bedroom with a kingsize bed and when we got there, they gave us a bedroom with two full size beds and said they couldn’t do …

I had a very uncomfortable and disappointing stay at this hotel. During our time here, security approached us twice for no valid reason. It was only me and my sister in the room. We were not hosting a party, not smoking, not drinking, and not interacting with anyone else. The first time, we were simply listening to music at a low volume. The second time, we were only talking. We were told that a woman in the room next door said she felt “scared” and decided to check out, which resulted in security coming to our door again. One of the security guards, a Hispanic man, spoke to us in an aggressive and threatening manner and said he would call the police, as if we were doing something illegal or disruptive, which was completely untrue. The situation felt unnecessary, intimidating, and biased. We followed hotel rules the entire time and still felt targeted and harassed. Being threatened with police involvement over normal conversation inside a hotel room is unacceptable. On top of that, housekeeping was extremely poor. The room was not properly cleaned. Sheets were not changed, the room was not organized, and basic housekeeping standards were not met. It felt like staff did not want to do their job or provide proper service. This stay caused stress instead of comfort. Between the excessive security involvement and the lack of cleanliness, this hotel does not provide the level of professionalism expected from a Crowne Plaza. I do not recommend booking here if you value privacy, respectful treatment, and proper housekeeping.

We just stayed here in April 2026. Everything was perfect. Easy check in, nice room, comfy bed, and cold ac. Highly recommended.

The staff were all very friendly, courteous and extending during our stay. The beds were extremely comfortable and the room and bathroom were clean.

I've visited this hotel in several occasions. I think it's location is good with access to services, grocery, and restaurants. The staff was welcoming, worked fast to check you in and out, and provided clear guidance. Clean lobby and hallways.

It was Christmas Day, and I was worried I’d be stuck between a rock and a hard place, but Darla, tank, and the front desk team were incredibly helpful and made it easy for me to extend my stay. I truly appreciate their kindness and support. ** YES- PRICELINE says there will be additional fees.. you pay 50$ deposit that is returned back to u. U can also call and tank(who helped me(: will assist getting it refunded asap. **Call your bank about it. People just DONT READ.. u use the barcode on back of ur parking ticket to after checkout. The beds are comfortable, and the halls and lobby clean and stay quiet. great for business stays, quick stopovers, everything in between. I’ve made several reservations at this location, and I fully intend to continue doing so.

my husband and I came to visit this hotel, there was a nice gentleman name Mark. Completely understandable, great customer service, cool attitude , He was very helpful and nice. The breakfast staff is nice as well. Very polite people . Clean rooms clean hotel clean dining area breakfast fresh, fruit was fresh! We thank Mark for helping us out since the beginning .

Hotel is very outdated in the rooms. The shower kept backing up in the tub. The toilet would not flush properly. 25.00 per night parking was a bit steep. Most of the staff were nice there was a few that were quite rude. Beds were …

We came from Australia ||The kitchen waiters were very very special l give them 10/10||But management allowed and shouldn't have allowed it ||Had a conference with homeless people swearing running around screaming ||We were so scared me and …

There is significant room for improvement in customer service. The front desk staff, particularly during the night shift, often come across as rude and disengaged. Additionally, the housekeeping team does not clean rooms thoroughly and …

I’m very disappointed with the service and overall condition of the room and the hotel. …

This hotel made my daughter and myself sick! It had a terrible smell that burned our noses and throat and then the hotel is dirty and gross! We were there maybe an hour and went found a different hotel.

I would strongly caution against staying at this hotel and recommend choosing another property in the area instead.||I booked a room a month in advance and am an IHG member with status, yet check-in took 15–20 minutes because the hotel had …

Staff to be trained for IHG rules. Restaurant staff were insisting bills to be cleared at restaurant itself, however as an IHG member I would like to pay by food vouchers. No drinking water in rooms. On reception front desk was arguing …

Every thing broke down. Customer service is horrible. Food is terrible. Do not waste your money this is not budgeting friendly, motel 6 is better.

The parking is very convenient. Coincidentally a tax conference was also attending the same hotel and it was pretty cool! I haven’t seen Wolter’s Kluwer since university! The housekeeping staff did an amazing job every time I asked them to clean my room.

We canceled our reservation after learning that paying guests have to pay $25 for parking. No thank you. We went somewhere else that does not charge their customers for parking.

I enjoyed my stay and love the breakfast If I can remember the names of the ladies at the front desk…Michelle, Kristin and Nikki were very good and help thank you they deserve some recognition Cheers

"Great experience overall. The staff was incredibly welcoming, check-in was smooth, and the room was comfortable and well-maintained. Would definitely stay here again."

This is an old relic. It has great bones and in its heyday it was a force to be reckoned with. But today, by modern hotel standards- it has the audacity to be charging full price. Air vents are dusty. The rooms on the top floor are HOT! The plantation style closet doors were missing slats! The soap in the dispenser feels like dishwashing detergent. Just very generic. No more valet! And it's just really lacking HARD for the price. On the upside, the staff was nice. Beds are comfy and all white bedding is nice. But it's definitely giving 2/3 stars.

Stayed here during Christmas to attend the Christmas service at Lakewood church which is hardly a mile away. There is a chapel in the hotel as well. Staff are good. Rooms and washrooms are spacious with all amenities but every noise from outside is heard inside. It's as if there are no walls at all between rooms. IHOP, McD and some restaurants are very nearby within walking distance. The Galleria Mall and the Rice Village are quite closeby to drive and visit.

Overall, the hotel has a good location. It’s close to the medical district which is the main reason I picked it. It is close to plenty of restaurants, stores and activities. Unfortunately, prohibited activities were allowed (smoking of …

I had such a lovely experience at the Crowne Plaza Houston Med Ctr Galleria Area! Traveling all the way from London, I was warmly welcomed by Kenya and Kirstin, who were absolutely wonderful. They were super friendly, professional, and genuinely made me feel at home from the moment I arrived. They took the time to recommend great local spots to sightsee and made sure I had everything I needed for a comfortable stay. It’s rare to come across such kind and engaging people they truly went above and beyond. Thank you, Kenya and Kirstin, for making my trip to Houston extra special. I’ll definitely be staying here again next time I’m in town!

Love love loveddddd my stay here! Staff was very accommodating and all so sweet and kind, no issues while staying here the whole weekend. Room was beautiful and my view was spectacular! I 100% recommend booking your stay here for sure.

I stayed at Crowne Plaza Houston and this was one of the worst hotel experiences I’ve had. I booked and paid for a suite (1424). After being out all day, I returned to a room that had not been cleaned at all. When I alerted staff, the solution proposed was that I sleep in the dirty room and make my own bed with sheets they would provide. This is simply unacceptable for any hotel, let alone a branded one. After going downstairs and arguing for over 30 minutes, my exhausted family and I were moved to a standard double room for the night, a downgrade that should never have been imposed. The next day, after another full day out, the suite was still not cleaned two consecutive days. To my disbelief, the on-site supervisor stated that since I had slept in a double room, I should remain there, despite paying for a suite. Only when a manager intervened was I moved again to another suite (1724). Compensation was limited to 50% off one night, with no apology, no other gesture, and no accountability. Completely unacceptable and deeply disappointing.

This hotel ran into an issue with a water fix on 3/4 where there would be no water. Was supposed to get water back at 4pm. Had no toilet or shower till I left on 3/6. The hotel did not refund. Breakfast was overpriced and terrible quality.

We had an excellent stay. Construction in lobby was finished soon after we arrived. Very nice job. Room was excellent and very comfortable and quiet. Can't believe the number and quality of the restaurants nearby. One of the highlights of the trip.

Exceptional service from Nikki at the Front Desk. We are here for my mom’s cancer treatment at MD Anderson and she gave me tons of suggestions of low-impact things to do while we are here. She was amazing. The room was clean and accommodating. Beds are perfect. Breakfast attendant (I didn’t get her name) was so kind to my mom and provided awesome service with care. It wasn’t as close to MDA as we hoped, but the service more than made up for the drive. I recommend this place for anyone who needs a home away from home while in Houston.

Darla at the front desk was wonderful!! She was so helpful and kind. This turned our Houston trip for the best! We will be back!

Room was spacious and clean The house keeping wasn't good at all, they take what you used and don't replace …

This has to be the most horrible experience I've had with any hotel. They charge nightly for parking. Breakfast is not included with room. Heat didn't work for room and the cane twice to repair it. Offered a new room that room heat didn't …

Very bad hotel. Staff was not helpful. They were not nice and didn’t care about helping you. The hotel was very dirty. Nobody would help you. Staff was rude to my wife and daughter. Security was not helpful and didn’t care. No carts or staff cared about finding any.

AC didn't work properly in the room. Sheets felt wet at night. Parking was difficult. Charged my amenity points to breakfast for our group, when I requested not to. Shower was scalding hot, with no temperature control. Sink had no hot …

“Updated” rooms are bad flips. The things that made them bad like musty smells, low ceilings in showers, and sprinkler heads in the most hazardous places are still there. Parking is expensive. The elevators are horribly retrofitted and only …

This is a wonderful place to stay. The rooms are very clean, the location is convenient, and the staff are extremely professional and friendly. I had a pleasant and comfortable experience.

I would not recommend this hotel on a busy weekend! Check in was stated to be at 3 pm, arrived to the hotel for 3:45 and was told our room wasn’t ready. We were in town for a concert, along with the other 40 guest waiting in the hotel lobby. We ended up getting ready in the lobby hall. Didn’t get the keys to our room until 5:15 and the concert started for 6. We have been offered no compensation for our late check in/hassle. Rude staff at the front desk. Room was nice, but warm and took hours to cool down.

Great !! The staff was great despite we didn’t have soap . It’s located right 69 and close by the Galleria Mall and downtown Houston midtown .

I had a great experience the manager Mark was excellent and knowledgeable alone with the receptionist can't remember her name but a young pretty girl was so nice and helpful as well,, they remember customers by name and constantly ask do you need help are the room ok,,, I definitely recommend this hotel

Dakota made our visit super enjoyable from his attentiveness, knowledge about drinks and outstanding customer service. I recommend getting your drinks made by him if you stay!

Comfortable bed , decent size restroom and room. Not sure when Housekeepimg is but they did not clean our rooms for 2 days, even if we had the sign on the door . Someone did come knocking at around 6pm asking if we needed a cleaning ??? very unprofessional. I will say we were greeted very nicely and felt very welcomed. But also very dissapointed in TV amenities, No smart tv in our room ?? No streaming services. Never experienced that in a hotel so if you just want to relax in your room there isn’t really anything to watch if you unless you want to click through channels .

Don’t book this hotel!!! I booked the King Suite expecting a top-notch room and excellent service. Instead, I got one of the worst hotel experiences in Houston. First off, the elevators shake so badly it feels like you’re riding with the Harlem Globetrotters doing tricks inside—there are four elevators and every single one feels unsafe. That alone set the tone for the stay. The room was a complete disappointment. Heat didnt work and the room was freezing. The hotel sent 2 repairman didn't fix the heat. They also provided another room and the same happen again. Definitely not suite-level quality—outdated, poorly maintained, and far from clean. For the price, I expected comfort and luxury, not something that felt neglected and rushed together. Basic expectations weren’t even met. Customer service was just as bad. Staff seemed uninterested, unhelpful, and acted like guests were an inconvenience rather than a priority. Any concerns were brushed off instead of addressed. Overall, this hotel is overpriced, underwhelming, and misleading. If you’re expecting quality, comfort, or professionalism, look elsewhere. Save your money and your sanity—this place is absolutely not worth it.

Disappointing stay on December 15-16, 2025 (Room 1419). The shower had no cold water — only scalding hot. After using the gym on checkout morning, I needed a shower before my 5-hour drive to Dallas. I asked the front desk at 10:50 AM for another room or any shower access. Supervisor Kristen said only that maintenance was coming and offered no help or alternative. I had to leave sweaty and uncomfortable. A working shower is basic — when it fails, the hotel should offer a quick solution. Hope this improves for others.

Upon My arrival at Crowne Plaza, I was greeted with a warm welcome from Darla! She greeted me with a large smile & great energy! She found my reservation and checked me in seamlessly. She also answered all of my questions regarding the breakfast buffet & check out time. I will book here again when I return. The hotel is nice and right off the highway. My room was very spacious and clean!

Stayed there over the weekend, first time to Houston and I was recommended this area from my best friend. Such a charming hotel and more bang for my buck than I expected. The food, the pantry in the lobby full of snacks for guests, and the reliable housekeeping. Just awesome!! I must add that Mark and Lola greeted me so well and took such great care of me. I had such a great conversation being in from NYC. They gave me beautiful advice on the culture of Houston and the southern hospitality was in abundance. I will return next time I travel.

Shout out to the ladies at the front desk, specifically the young lady from New Orleans, I believe her name is Kirstin. Always top notch friendly service. Clean updated rooms, great housekeeping staff. Highly recommend. Updated review: visited Houston again and stayed here. This hotel never disappoints me! Kirstin AGAIN provided the best service known to man, and Ms. Lola is just as amazing. Keep it up! I’ll be staying here when I visit the city again.

Room and location was a great stay. But if you need something that requires the housekeeping and they are gone for the day. Good luck. I got there around 10pm at night. We just wanted to change and get ready to sleep. When my wife wanted to go to the restroom there was no toilet paper. I told my wife don't worry ill get down stairs and get some. I went down stairs and asked the receptionist for toilet paper. They told me no, I don't have any with me and I don't have the keys to the housekeeping room to get some. I explained to him that my wife needed to go to the restroom and I also have 2 other little girls. They said I have to wait till the morning until housekeeping comes to get toilet paper. I couldn't believe what he said. I'm paying for the night for the essentials like bed, shower, and restroom to be comfortable for the night. I wasn't giving the essentials for that night they were denying to give me toilet paper. I told them well can you please get it from another room. One that's not being occupied this night. Tomorrow when housekeeping comes, they can put it back. They told me I can't go to any room to take toilet paper. The toilet paper needs to stay in their own rooms. I couldn't belive this either. I was already frustrated because they were denying me toilet paper and my wife up stairs needing to go to the restroom. Then I asked So them can you change me rooms to a room that has toilet paper for the night. They also denied this. They said they couldn't change me rooms. They can only change me rooms if the room smelled bad or a/c was not working. They couldn't change me just for toilet paper. I told them this was ridiculous. I asked them what will you do in this situation. You're wife needs to go to the restroom I have 2 other little girls I need toilet paper for them for the night and your denying to give me some. They stayed quiet. Then they answered try to find another way or solution. I almost rented another room for that night just to get toilet paper for my room. Until I remembered they need to have a lobby restroom. So I asked them where was the lobby restroom. I had to go there and get the toilet paper and take it upstairs. By this time my wife couldn't hold it anymore. Im just glad this happened to my wife and not to my little girls. That same night I went online to find the telephone for customer service to inform them what happened. By that time it was already close to 11pm. They were closed. Next day I called them and explained them everything. They told me if I called them they would solve the issue. I told him it was 11pm you all were closed no one answered. He said those are the rules of the hotel, but we can take you toilet paper if you like. I told him the issue was last night not now in the morning. After all this conversation we had he asks me if I want to become a rewards member. That was funny. With that he just pretty much said he didn't care about the situation I had. I stay in hotels 1 to 2 times per month because of business. Something like this has never happened in my 24 years in business. In general the rooms are okay but the service or rules in this hotels are really bad. Even though there were several things that could be done to solve the issue. They denying doing. Even though I had paid for the night to have the essentials needed for a stay. I will definitely never stay in any of thier hotels. With those kind of rules it's not worth the night. If you need something after housekeeping is gone you're screwed.

This hotel has started making upgrades to their facilities. What they have done looks really good. I encourage them to keep going. Its hard to be critical when the room was so affordable. It was decent value for the price we paid. I probably wouldn't stay here while on holiday. However given the location could be good work trip. Good parking available.

Check-in was was Terrible, took way too long, and service was not good. Room was mid not the cleanliness. Housekeeping knocks on your door all day, coming in whenever they want, ahouldnt the have a list of rooms that don’t want service or …

The building and the rooms smelled like smoke, weed, and the room itself was depressing to look at. I canceled my room and booked a different hotel.

Stayed: July 3–7, 2025 Room: King Standard Worklife Purpose: Family trip to visit friends and relatives We recently stayed at the Crowne Plaza Houston Med Ctr–Galleria Area for a long family weekend. While the hotel offered a few positives, several major issues ultimately left us disappointed. The Good: Check-in was smooth, and I want to give a special shoutout to Kirstin Williams at the front desk. She was efficient, helpful, and made extending our stay quick and painless. Our King room was very spacious, and the free breakfast, while standard, was hot, fresh, and better than expected. Parking on-site was convenient and straightforward, which we appreciated. The Not So Good: Unfortunately, our room wasn’t clean when we arrived, especially the bathroom. The room lacked a safe, which should be a basic amenity. The hotel is 18 stories tall but only has four elevators. Trying to get downstairs around checkout time was frustrating; we waited over 15 minutes just to get from the 16th floor to the lobby. On our last day, all the water in our room came out brown. When we reported it, the front desk said they’d notify maintenance, but it seemed like this wasn’t the first time they’d heard about it. Over the weekend, the toilet took more than 15 minutes to refill after flushing, and the hot water took forever to warm up, probably due to high occupancy. Bottom Line: For the price, this hotel just didn’t meet expectations. While some staff were excellent, the facility issues, water quality problems, and inconsistent cleanliness made it hard to justify the cost. Would I stay again? No. There are better, more reliable options in the area.

Dear Crowne Plaza Management, I recently stayed at your hotel, and unfortunately, my experience fell far below expectations. During my visit, I was repeatedly misgendered by staff, which made me feel uncomfortable and unwelcome. In addition, several other issues contributed to an overall poor stay: • The elevators were outdated and not well-maintained. • The parking deck had a strong odor of marijuana, and I found the repeated parking fees ($15–$25 each time I exited) unreasonable—especially since many comparable hotels offer free parking. • The water pressure in my room was very low, and the internet connection was slow. • It took nearly two days for my room to reach a comfortable temperature. • At checkout, I waited over 15 minutes to speak with a front desk representative, who I later discovered had been asleep in the back office. I had expected a much higher standard of service and hospitality from a Crowne Plaza property. I hope you will address these concerns

Overall the property is nice and good location. Sheets are horrible. Felt like sand paper. Temperature was very difficult to Adjust. I asked for late checkout and house keeping kept coming every 30 minutes to ask when I was checking out. It was impossible to sleep. They did this at least 4 times. They need to listen.

Water was brown yes brown and no one told me at check in! Called and I was told to just let the water run, if room water was brown how was the restaurant open. Electrical and elevator didn’t work, people were waiting and waiting to check in …

Great environment. Parking is ridiculous and wasn’t explained before hand /day and not /stay which would bring more customers in my opinion. …

The room was confortable and clean. The hotel is located in a very accessible area close to just about everything. The mattresses were not very confortable, but not to bad. The Air-conditioning needs to be work on, it is a dinosaur and very …

This was a family trip to Houston to reconnect with friends and relatives. We selected this Crowne Plaza based on location, availability, and previous experience with IHG properties. …

Avoid this hotel , brown water in some rooms , staff indifferent, basic services ignored, bar staff great but bar area freezing, got food poisoning from breakfast, this place should be shut down as a crown plaza hotel 6 would have been better.

I enjoyed my one night stay here. I was aware of the $25 parking charge so it wasn’t an issue when booking for me. I did see a security guard in the garage which was awesome. I was able to check in early and I got the high floor I asked for. Spacious, well appointed room. Unfortunately, the AC was not working in my room. I got a text from the manager asking how was the room and when I responded about the AC, I got no response. So I went to the front desk. They sent the facilities team to fix and they did indeed do a great job! Breakfast was ~$20, so I just paid for a $4 coffee and headed out. Thanks!

My stay was very delightful. Morgan was very nice and courteous. She recommended some food restaurants to visit. Thank you for recommending Pappadeaux, it was delicious!