Embassy Suites by Hilton Houston West- Katy

This is now our "Go-To" place to stay when visiting our family in Katy. It is always a pleasure to stay here. Lobby and common areas are always clean even when there are big groups staying in the hotel. Staff is very friendly! We always …

My husband and I truly enjoyed our stay! We chose this hotel for our wedding anniversary weekend, and from the moment we arrived until the day we checked out, everything was absolutely top-tier. I work in the hospitality industry myself, so I understand the level of service guests expect. I can honestly say this hotel exceeded every expectation I had. I especially want to recognize Van at the front desk. She was phenomenal and played a huge part in making our anniversary so memorable. She was warm, accommodating, thoughtful, and genuinely kind. Throughout our stay, she checked in on us to make sure everything was perfect, and every time we saw her in the lobby, she greeted us with a beautiful smile. Those small gestures made such a big difference. We were also blown away by the thoughtful anniversary surprises. From the champagne to the beautiful fruit arrangement, every detail made us feel celebrated and appreciated. The room was spotless and beautifully maintained. One of our favorite parts of the stay was the breathtaking view from our room. We were able to enjoy a beautiful fireworks show right from our window, which made our anniversary weekend even more magical. It was an unexpected highlight that made the experience feel even more special. We also enjoyed the evening reception—it was relaxing and enjoyable. There were several events taking place during our stay, and it was wonderful to see people from different cultures dressed beautifully, coming together to celebrate, spend time with family, and simply enjoy themselves. Breakfast was absolutely delicious—without a doubt the best hotel breakfast we’ve ever had. My husband and I travel often, and we can confidently say this has become our favorite hotel and will be our home away from home whenever we’re in the area. The customer service throughout the hotel was exceptional. Every member of the front desk team was welcoming, professional, and kind, making us feel valued from beginning to end. Thank you all for making our wedding anniversary so special. Your hospitality, attention to detail, and genuine care created an unforgettable experience. Everything was absolutely perfect, and we can’t wait to return!

I had a great stay at this hotel! The room was clean, spacious, well maintained, and equipped with a mini fridge and a microwave. It can be a bit noisy if you stay in a room facing the highway. The staff was friendly and helpful throughout my visit. The complimentary evening reception, with free snacks and drinks, was a really nice touch. The breakfast was excellent with plenty of options, and the omelet station was my favorite. Parking was easy and convenient, which is always a plus. There was plenty of room for RVs and campers. The location was convenient, with easy access to the highway and several nearby restaurants. I would definitely stay here again!

I had an amazing experience at Embassy Suits in Katy, Texas! Van Galveston went above and beyond to help me find exactly what I needed. He was knowledgeable, patient, and genuinely cared about making sure everything fit perfectly and looked …

Everything was great. The happy hour service and room are always great. Irma the bartender was very friendly and have great customer service

Van was so so helpful and about her business with a beautiful smile kindness, I love everything about the whole stay.

Van and Genny were very helpful at the front desk. It made our experience so much better!

Van was very helpful and kind, and breakfast was yummy

New, comfortable, and clean with friendly staff! Free parking, great breakfast and restaurant, and quick check in. Amenities were all great. Just wish the hotel bar stayed upon a bit later for drinks!

Great hotel! The place was clean and staff was so friendly. They had free drinks from 5:30-7:30 and an amazing free breakfast. Omelets, pancakes and eggs made to order.

Comfortable room.....make sure to shell out the extra $10 for an upper level room on the back side away from freeway. Only negative wasn't really about the hotel.... seriously obnoxious out of control children ruined the breakfast experience. People need to pay attention to kids or just take them back to the rooms.

First time staying at this location, the customer service is exceptional. Ashli and Megan were assertive and professional. Happy hour is a huge PLUS!! Definitely will be back!

Really nice new facility. Staff very friendly! Would love to give 5 stars but 1 elevator running in a Sunday at checkout time is not cool! Ended up taking the stairs from 6th floor with luggage as we waited 15 min thru 2 full elevators.

This was a very bad experience at this hotel. I enjoy staying at all hilton hotels. But this hotel put my life in danger. After checking in early one morning and talking to the lady at the front desk. I went to my room so I could rest. Upon waking up later that moment from a phone call there was a man standing in my room eating the food in my room. After that moment going to the front desk to talk to somebody. I found out that the lady overnight gave the guy a key to my room. I never told her that someone would be staying with me. After everything was said and done the hotel brush me under the rug.

This Hotel is awsome. Starting from the front desk to the clean up crew. During the week from 5 to 7:30 complementary beer,wine alcoholic beverages. The food was great. BAR Tender awsome. I give this Hotel ohhhh forgot about breakfast something different every day not the same boring thing .

This Embassy Suites holds the standard in the way a hotel should be! Great customer service, good food, cleanliness and consistent housekeeping. I just feel like this is the hotel we used to know; pre COVID. So very impressed!

Very new hotel so some minor construction still taking place. But I enjoyed it even though our room seemed a bit smaller than expected. But the free breakfast was tasty and a nice touch.

We went for the lunch buffet. The cook and manager need to understand food a lot better Prices are good and selection was OK but all the signs were off. Salad Dressing was gone. Drinks were watered down Manager needs to go

Had to make switch from front to back due to traffic noise but staff handled with no problem. Bartender was very nice and provided great service. Took the shuttle to dinner and back to hotel, nice perk!

When attempting to sit down stairs to finish my lunch prior to their happy Hour my husband and I went down stairs to keep our room from smelling like food. As we sat down, Alex, the food and beverage manager came over QUICKLY to inform that no food was allowed in the restaurant area. Ironically across the restaurant there was a male of a different race eating. When we walked to go to the front desk, the sign you see in the pictures was placed our by one of the servers. When I asked the front desk worker, she said that it was corp policy that guest could not eat on the 1st or 2nd floors of ANY Hilton property. I frequent Embassy property as we have a family of 5 and the suites they have accommodate us. The property is amazing but the service apparently for my type of skin color is not expected to stay.

It was a great stay the room was very clean it had a nice swimming pool and an exercise room. They also have complementary breakfast with a great varity and an omelette station and free drinks in the evening. We would definitely be going back and if you are looking for a place to stay look no further.

Our football team flew in for a game in Katy and stayed at this Embassy Suites. From the planning, to our check-in and stay, Laura, the Sales Manager, took great care of all 65 of us and made the entire process super easy. Everything was perfect and we couldn't be more grateful to Laura and the rest of the hotel staff.

We did not get our complimentary Gold member snacks or bottled water even though they were supposed to be provided "in room" and waiting for us. Otherwise, the hotel was clean, up to date, with full amenities (guest reception, morning breakfast, etc.)

Have used this hotel on and off for the last three years. Have always had superb service and always impressed with the cleanliness, comfort, and maintenance program of the property. Would stay here every other week when I have business in the area. The issue is the security, on at least three occasions now, (last one was 1/15/2021 ), vehicle has been vandalized and/or broken into. The response regarding the situation from the staff in the past has been, “we do our best”, and at least a call from management later in the day saying sorry. Today it was at least 2 vehicles that were damaged and even HPD showed up to do a report. Not one word from management even after leaving two messages. You would think that the effort to do a little better with security and with expressing concern would be a top priority, but I guess it’s not a concern for this location.

Booked a 2 queen suite, have the confirmation email and get up to our room and it’s a king. Claim they are out of double beds. Now we go out to buy sine good and are not allowed to eat in the the DINING AREA due to it being unsanitary. It’s a dining area!! This place is a joke. Terrible customer service, oh and did I mention our room wasn’t even ready for check in.

This is a newer Embassy Suites. It's not open concept like the normal ones. The bathroom has 2 doors- a pocket door from the bedroom and a regular door near the entrance. No normal drawers to put your clothes but it's open shelving. You have to sign up for a swimming pool time. Overall very pretty!

I lost my purse and the service manager Stephanie and the front desk associate from the night of my stay thoroughly searched through footage and found it. I don’t know how I would’ve gotten home without them finding & returning my belongings! I’m so appreciative of them, it’s really good & charismatic people working here!

Huge plus ---------------- Breakfast with made to order options..6-9am Room view towards the road. High floors till 13/14...( For those who like) Room services and staff are actually keeping rooms clean. Enough parkings. Minus( could be improved,personal opinion) ------------------------------------------------------------- We had a toddler and he couldn't sleep peacefully whole night till 6am. Tv console could be placed centre,it's on a side in our room. 1 room King suite - These are small rooms overall ,so please consider removing single seater sofas - they are eating up space, we couldn't place a pack & play crib we got. Only shower - no tubs... Road & neighbor noise - not even mildly sound proof . Lifts are busy and only one was working today.

I wish i could give Negative ratings /feedback. The hotel is very old, rooms are smelly and dingy. Bed was not clean. The lighting is terrible. The AC motor is inside room so when you switch on the fan, it makes huge noise. I am not sure why some ppl gave high ratings.

We stayed here during the snowpocalypse 2021. My husband was driving around looking for hotels that were lucky enough to have power due to 1/2 the city being without. The lights had literally JUST come on when he drove by. The manager said they had just gotten power back and weren't taking reservations just yet, but he was welcome to wait in the warm lobby for about an hour or 2 and he could be first in line. They fixed sandwiches for everyone until they were able to get hot food prepared and had plenty of bottled water. They normally do not take pets, but because of the situation were making exceptions as long as guests followed proper procedures. Did I mention they did all of this with graciousness and smiles? Over 48 hours in single digit temperatures with no heat and water, it was our beacon of light. Thank you so much Embassy Suites - Houston West, management and staff. You are wonderful people. #HoustonProud.

First time to stay at this Embassy Suites, but I have stayed at two others in the Houston area. Nice lay out, rooms very comfortable and staff very friendly. Breakfast was great. Highly recommended. Thanks. Ed & Ann Carr Austin TX

Very clean in all aspects, food fresh and good quality. Location was great, we have conducted many trainings / sessions here for our new employees. Never heard a single complaint or concern.

Industrial feel. The "suites" feel like motel 6. Nothing like the photos. Entrance is bare and hardly any coverage to check-in when raining. Absolutely did not follow ANY COVID-19 laws or requirements.. The pool had reservation spots but when you walked by they booked it to the point where people only stood in the pool 2-3 feet apart.. Honestly the pool was over packed even without COVID. Overall would not return.

The room was clean and bed was comfy as ever! The complimentary breakfast was amazing. The chef making the omelets is very nice and accommodating.

Embassy Suites by Hilton Houston West Katy was conveniently located which good food options nearby and close to my clients. Friendly staff (shoutout to Ndia) and great complimentary breakfast buffet. It’s a legit one too with a omelette bar. The only complaint was the pillows. They need to buy some new ones because these lack firmness. Overall, great stay at this Embassy Suites.

Fantastic stay! Alisha was so sweet even though I was grumpy from traveling and got our accommodations just how I wanted. Would definitely stay at this hotel over any others in the area. Room service was fast and delicious.

New hotel. They didn't have their s*** together at all. Employees were not informed about some features/aspects of the rooms for example USB ports to plug in a phone charger. They said they didn't have them so I drove 30 minutes and spent $30 buying a new charger that would hook into the wall got back to the room and they did have USB ports. The worst part was in the morning I tried to take a shower and the water was absolutely so F'ing hot that it was impossible to shower. No cold/cool water at all. I turn the shower all the way to the coldest setting and it was still scolding hot. Unbearably hot. Great way to start off your day burning your skin and not being able to shower. Not impressed I'll will never visit this hotel again.

Excellent place to stay , breakfast was awesome as always, this particular location offers a all you can eat buffet for 6.99. I had grilled chicken and blackened beef tips, very good, my room was very nice , very clean , felt like I was staying in a brand new hotel, thanks embassy suites for a job very well done , see you next time

Everything was great with this hotel. I was very pleased with their complimentary breakfast. Only gripe was that the elevators felt like forever to get to you.

The property had a old couch wet towels in the hotel house keeping never wanted to clean the room everyday would leave all day come back and the room still looked like pictures attached. The staff didn’t care and was rude a man with a shaved head was the worst I let the manager even the Gm nothing was done parents beware of bringing children here a fixture fell off the wall on my sons foot injuring him badly I will never stay here again

We held an event at the Embassy suites for my wedding. This place was beautiful and amazing. Moreover, Sabrina, our event manager took care of every detail and was wonderful. Thank you so much for making our wedding a success. Keep it up!

Very accommodative for our family of 8 the rooms were a little small but clean. I had two - two bed room suite-rooms DQTBS & KTBS overall the place was clean and staff were friendly. We really enjoyed our stay. Thank you Embassy Suites by Hilton for a great time!! Well done staycation in Katy!!

Location was great right off the highway with easy access to everything. Hotel staff was very pleasant and helpful. The room was very clean and comfortable. I would definitely stay at this hotel again the next time I'm in Katy.

Good venue for hosting events, attended a wedding and cocktail party, the location and the size of the hall was nice and spacious. The host had also booked rooms for the guests for convenience. The food at the restaurants was also good

We was celebrating our 20th Anniversary and needed to just have a day of peace away from kids. My OCD was relieved to see they take social distancing seriously, everyone must wear a mask, only 4 people allowed in elevator social distancing standing in the 4 corners facing the wall. Now as my OCD pre Covid had me wiping down remotes, light switches and handles they have a seal on the room to show it has been cleaned if broken then it needs to be cleaned. The remote is covered if you removed the cover they know it needs to be cleaned again, I wiped down the light switches and phone cause that is just me. I so can't wait to come back to this hotel when COVID is finally under control I loved what they did and how they treated us during COVID I have high expectations when it is all over. Also they gave us Champaign for our Anniversary thank you Embassy Suites for making our stay amazing.

This hotel is the best I ever been too, the location and the staff members are super helpful,friendly, and nice. If you want to make something out of your money this hotel is worth every penny you spend.

I checked iut from that hotel, paid then a week later they charged an additional night. All my several emails and calls remained unanswered, or better the usual our manager will get back to you. Very average hotel, weekneds are quite bad as the hotel is packed with families and children everywhere.

The location is alright, not as great as I used to think, the service is great as well, rooms clean as can be, it's just the whole aesthetician of the building is too blasé. I dunno that's just how I feel. Not taking away anything from m the staff, because these guys are f'n awesome.!!!

This hotel was amazing. I had 1 problem; I had to return to Louisiana for work. Everything was gorgeous and the conference room was perfect for the CV FAMILY REUNION!!! Thank you for making us feel so welcome.

Attended a business event with the Katy Chamber of Commerce this week. Impressed. Very nice staff and very helpful. Hotel lobby was nice. I would recommend family and friends stay here they next time they are in town.

Great breakfast and and great staff. The room was beautiful but there were some hairs on the toilet and inside of restroom door. It made me wonder if it was truly sanitize.

Customer Service is great. Staff are friendly. Hotel rooms, bathrooms are super clean and comfortable. Hotel also offers on-site restaurants and a bar lounge. Will definitely recommend this hotel if you're in the Katy/Houston area

We enjoy our stay at this hotel. Staffs are friendly and helpful..Facilities are clean and organized. Breakfast are hot and delicious. Price is all worth it.

Relatively new hotel; a little bit over a year old. Modern decor and updated meeting space with integrated technology. Great lunch buffet if you live or work near the Energy Corridor.

New hotel but can be better This is a brand new hotel. Everything is spanking brand new from the check-in lobby, elevators, to the rooms. I had the premium suite studio king which comes with complimentary snacks. Excellent! Amenities wise, pretty much similar to the other ES at Energy Corridor which I stayed two weeks ago. Rooms are much smaller here compared to the other one. But this trades off with everything else that carries a newer look and feel. I really like the generous USB outlets in the rooms. It really brings the room up to the 21st century unlike the stay at the previous ES. Overall it’s a great hotel and has excellent accessibility on the Katy Freeway. However it has the potential to be an even better hotel if it can improve on a few things. Here are a few quick wins that the management should consider: 1. Room slippers - this should be offered to guests as the room floor in tile and carpet can be really dirty and uncomfortable to walk on. Had to bring my own slippers courtesy of previous stay at the JW; 2. Body wash- Neutrogena is a good brand of toiletries. It should provide liquid body wash instead of soap bar. I had to bring my own courtesy of previous stay at the JW. The last time I had a soap bar was at a Motel 6 and Super8. Totally unacceptable for a Hilton Group Hotel; 3. Breakfast- Really love the made to order option. I’d encourage the management to consider having healthier spreads and wider fruit options eg strawberries and other summer berries and bananas. Not really a big fan of apples; 4. Evening cocktail- would appreciate some sweet options eg tarts, cakes, puffs etc. 5. Sports drinks- stock up sports drinks at the fitness center. The Westin Memorial Park provides this and has raised the bar for its competitors to catch up. Hope ES will follow suit.

Very nice rooms and a super staff! I enjoyed the complimentary breakfast, as well as the evening happy hour! This was my 2nd stay here!

Clean rooms look new. Ours viewed a park. Great breakfast! Free parking. Only downside was AC was a little loud. Large TVs.

New hotel and great front desk staff however while preparing to take a shower found blood and blood clots all over one of my towels!!! Towel had not been washed. REPULSED. Staff offered to replace towels and sent housekeeping with new towels. Once he arrived he did not apologize. He grabbed the towel and laid the new towels on the counter. I requested a new room. Amanda brought me keys to another room down the hall, however so grossed out I could not sleep. Just laid on top of my clean gym clothes. Thank God I checked the towels prior to using them but what if I hadn't? Where else is this blood?? Did he trash the towel? I am here for business with three of my co-workers. One of them had stains in their sheets and asked for replacements and the replacement had lip stick stains. And the housekeeping guy did not know how to change the linens. Jordan and Amanda are great. Helped with restaurant recommendations and provided shuttle service for our dinner. However housekeeping needs to be held accountable. Absolutely disgusting.

One thumb up. They've had water problems where there wasn't any water there for a few days. Moreover I think they fix all the problems though they get on it. They stay on top of services. They definitely need a better professional cook or chef. Two thumbs down on that!

Stayed for 2 nights on the 4th floor and on the 2nd night our neighbors made so much noise it woke us up out of our sleep at 2 am. Called the front desk to complain and was told they couldn’t do anything about it. We ended up having to pack our stuff up and move to another room on the 8th floor in the middle of the night. Completely unacceptable for staff not to address the disturbance. I’ve stayed at many Hilton properties and never had this happen before. Would never return to this hotel.

Love staying here staff is always excellent! Love the managers special at 5pm-7:30 with free beverage (1per adult) Made to order omelette 🤤🤤🤤 Indoor pool 🏊‍♀️ Nothing to complain about Thanks to the whole staff ♥️

One of the newer hotels. It's actually in Katy and it's awesome. Went there for a Women's Retreat. The cook to order breakfast was amazing. The suites were spacious and modern. Service was impeccable. I will be back

We have stayed at this hotel many times and what happened this last visit is so unbelievable it would take too long to tell the story. Stayed the first night with no problem headed 2:00 check out the next day and renewed the stay for another night. Even called down and talked to Carla to ask if I needed to come back down to get the keys reswiped right away and she said no you can do it later. Next thing I know there is a pound on the door three gentlemen telling us we need to leave now we have overstayed our time it was 10 after 2:00 with a 2:00 checked out even without renewing I've never been told that. And it only got worse from there trying to explain to them as they're counting down from 5 minutes to calling the police to have us escorted out of the building. They need to fire the management at that hotel! needless to stay we didn't stay another night nor will we ever go back.

We had a great experience at Embassy Suites in Katy. Tia checked us in and was extremely pleasant and helpful. The hotel is beautifully decorated and clean. The rooms were spacious and the beds were very comfortable.

Wonderful hotel. Good service. Good food available. Nice rooms. Only issue was that the temperature in the rooms didnt seem to want to stay cold. Other than that great hotel.

This was the worst stay ever! Stephanie the manager is a very sick and sad women. They hotel is nasty they don’t believe is proper cleaning. There is no reason why there should be hair in the shower, fridge, on the table in the microwave.BLOOD STAINS IN PULL OUR SOFA! Not to mention the do not disturb sign means nothing, our room was broken into twice and we were undressed! This highly unacceptable and please dont think complaining because that sick sad lying Stephanie will make up lies. She needs to loose her job she is giving hit a bad name. This was the nastiness embassy I’ve ever stay at and the lack of empathy by this whole staff is sad.

Had a quick trip to Houston. Staff was great, hotel is very good. Get a room on the back side to reduce highway noise.

Beautiful hotel. Beautiful room..Great breakfast! Unfortunately the elevator was broken and we had to take the stairs from 7th floor to get to lobby area for breakfast then take freight elevator to get back to our room.

Good location right off I-10 in Katy. The hotel appears new, has a free full breakfast and had a very good lunch buffet for a reasonable $6.99. Our room was clean, staff was friendly and courteous. Definitely will return there.

This place should have negative stars! This place is horrible and they do not trear ppl fairly! If you have a dirty room please don’t complain at all! If you complain they say you want free stuff! Really ridiculous the management team is horrible. They need to be fired because they do not know how to treat people fairly people of color. Being a liar must be a requirement to work here. Pubic hair in the fridge or raider pubic hair on the couch with pubic hair in the shower on the tables and etc! Who wants hair everywhere. Seems like they use the same rag the use to clean the toilet to clean the tables off ridiculous! The manager clear is one of no valor or class, she doesnt treat black familes the same

I always enjoy my stay. Wished I could get more coffee. Everything was clean and the staff is always helpful and kind.

This hotel is new and has lots of extras included in the price. Our room had a minibar was stocked with candy, chips, Kuerig coffee pods and soda, juice, ect. The evening reception from 5:00-7:30 included free wine and draft beer. Lots of locals on tap; Ziegenbock (my favorite) St.Arnold (Christmas Ale was good), Bud, Karback (Love Street), and about 3-4 more on tap FREE. I had my fill around (3)16oz glasses, could of had more. They also had free snacks, pop corn, chips and salsa, veggie tray w/ranch. The morning breakfast was real good and plentifull. Omlete bar with about 10 items to put in it. Then all the standards; eggs, bacon, sausage, biscuits and gravy, French toast. Danish, sweet rolls and all the other buffet fare. Drinks included ,cokes ,coffee, juice and milk. The breakfast was excellent. The room was clean and new. The indoor pool was nice, no hot tub though. Overall experience was a 10. We will stay here again. You will not find a hotel with these many extras in Houston anywhere.

Excellent stay here! The staff at the front desk were friendly & helpful. The order chef for breakfast was top notch. 😋💯🍳Sorry I can't remember his name but I'll definitely be back! …

Look I understand we are in Texas, but I purposely chose a hotel that was promoting social distancing and covid-precautions. Unfortunately this hotel may have signs up but they are not enforcing anything and I feel incredibly uncomfortable. There is one elevator and eight or more people will pack in at a time making it impossible for me to even get to my room. Half of these people are not even wearing masks. It’s really unfortunate because covid aside- I’m not interested in people’s germs. And one elevator for 15? floors makes for very long wait times.

Manager Flabio was really professional and nice with all our family he make us feel like family. We were really happy with his service. My family and I will definelly coming back.

I will definitely revisit this hotel. Super clean and close to shopping and restaurants.

Great place to stay. The staff was friendly and very helpful. The staff greeted you with a smile. Excellent service. No complaints about our stay.

This was our first Hilton experience. I chose this hotel because of the great reviews. Unfortunately, we didn't have the same experience as most, apparently. The lack of attention to minor and major details is why I will continue to stay at Marriott hotels in the future. Yes, the hotel is brand new and beautiful, but everything else is lacking. Day 1, we arrived late, pulled out the blanket from our closet and it was covered in chocolate and chip crumbs. Gross. Day 2, housekeeping finally arrived to clean our room at 7pm. Really?! Day 3, no pool towels (noticed after we got in)😬the pool area smelled like rotting trash and we had to prop open all the doors. It was bad! Housekeeping arrived at a normal time this day but took our blankets and didn't replace them. (Also DID NOT CLEAN, just made the bed and left.🤔) Called the front desk and finally received blankets 2 hours later. Also, we had a premium room which we paid extra for so the kids would have some snacks and we'd have coffee. It was fully stocked up on arrival but lacking every day after. (They would only put a few items in tray after the first night, even though you pay for this amenity nightly) and several other details I wouldn't expect from this class of hotel. The breakfast was great though!

Pros: 1. Clean 2. Decent breakfast. 3. Free parking. Cons: 1. Far away from any points of interest in and around Houston, 2. The receptionist, Pierre, could not have been more disinterested and unwelcoming at check in. 3. Housekeeping only every other day (Covid as standard excuse these days).

Good clean place to stay at . The rooms are spacious and have a mini refrigerator The happy hour and free breakfast is awesome making this place a grade A place to stay . We will be going back 😁

Great new embassay suites. Appealing open modern, clean and quiet rooms. Nice large bathrooms. Quietest rooms are on the back side of the hotel. Good room service. Friendly, interested staff.

Very nice! Lots of lobby space to hang out. Computers & printer too. Certain drinks free during Happy Hour. Breakfast is the BOMB including omelets!

Everything is good here except the shower and pillows. There wasn’t enough water pressure and the pillows were small and not comfortable.

The rooms were really clean and well presented. The breakfast was good, especially the fact that we could have omelettes made to our specification.

Enjoyed the complimentary happy hour. Front desk and restaurant staff were great. The hotel is nice and modern. The only downside is that it is far from the mall.

Excellent hotel, nice spacious rooms with great beds and good Aircon. The breakfast is good, staff are friendly. Its a very new hote builtl next to the I-10 but doesn't suffer from road noise.

Our group has had numerous Luncheons, which are always very good. We had our annual Christmas Party here. The Food, Staff & Accommodations were very good. Party was a great success.

A wonderful place to stay. Rooms, Service crew and facility are all top notch. I will return often. And the breakfast was great.

Best service best breakfast free drinks and snack at the bar for 5:30-7:30 happy hour and incredible newer clean modern rooms! Fantastic experience!

The stay was ok, but we requested an upgrade when we reserved the room and they acknowledged it, but when we checked in they told us it was completely booked!!! Didn't appreciate that but at least the room and atmosphere was really pleasant.

I attended for a work function and the restaurant, bar, lobby, and convention area were great, staff welcoming and professional. I did not get a room since I was already in town.

My family love this hotel. We love the freeway view. Rooms are clean too. My kids love the continental breakfast and pool. Staffs are helpful Highly recommended!

This place is simply amazing great breakfast, great room service and the rooms are clean beyond MEASURE. We loved our stay we will be coming back.

One of our rooms wasn't ready when we arrived at 4:30 but overall, it was a nice stay.

Probably the best hotel I have ever stayed in. Staff were great, breakfast is amazing. Happy hour in the evening. Indoor pool and gym. Overall great hotel.

***UNPROFESSIONAL DIRECTOR OF SALES*** I would rate this hotel 10 stars if possible. I love everything about Embassy suites for it’s the only hotel I choose to stay at when I travel. I recently booked 3 rooms for a bridal party staying the night before my sister’s wedding. I even stopped by couple of weeks prior to the night to make sure all my questions and concerns were answered. ALL employees at the front desk were VERY kind and EXCELLENT in the service they have provided. I made sure they knew it was a bridal party and even had confirmation to take photos inside the hotel. On the day of the wedding, we were taking our photos when a VERY RUDE lady, SUSAN FILLBRANDT, started yelling and screaming, clapping her hands at the top of the staircase asking if we were given permission to take photos. I politely told her that we were given permission yet she continued to BARK at us. We respected her demands because we did not want to cause a scene that SHE created. Her UNPROFESSIONAL MANNER OF DEALING WITH SITUATIONS ruined my sister’s big day and even made her cry! It is very unfortunate that she is placed to be director of sales, with they way she handled the situation. I even apologized to the kind receptionist because she works under someone so disgusting, someone who needs to go back to basic training. Very unacceptable for someone in her position. There was a better way to resolve this issue but in her case, she would rather ROAR throughout the entire hotel, allowing all the guests to experience her embarrassment. The entire stay was PERFECT up until the roaring lion ruined the experience. We are human beings, not pesky flies you can whip around. Would not recommend holding an event or staying here until the corporate has done something about those who they place in higher positions. On a side note: Weeks before the wedding, we have been calling requesting information about holding a dinner in one of their banquet rooms. We even stopped by and was given a tour by the SAME lady, SUSAN FILLBRANDT, who ruined a special day for our family. She NEVER responded back.

The complimentary breakfast is nice. Indoor pool. Walls are thin. You can hear noise from other rooms.

I was totally mislead by the chat line on the hotels reservation page. Told I could get a 2 bedroom with 2 beds per room. Upon arriving very late and unable to make alternate plans, I found this to be untrue. Agent at checking desk said don't believe the chat room people they don't know anything. Thanks Hilton

My most FAVORITE hotel in life! The rooms are so comfy, the staff is extremely nice and the view from my room was so beautiful. I will definitely stay here again!

Excelent service, brand new property, breakfast always good at the Embassy hotels. Staff is also very friendly and helpful, the premium rooms are always helpful to stay the room and work.

Front desk staff are very friendly and helpful. Clean rooms. Nice lobby. Food is GREAT! We're here for an extended stay (2-3 months) and LOVE it here!

The bathroom is a big deal for me. The tub and the sink were backed up. In my daughter room the toilet was clogged and no one could help. They were trying to move her room instead of fixing the problem. 1st of all I paid for joined rooms and had to settle for separate. Then they tried to move my deaf child to another floor. I had to remind them she is special needs too many times. They can really work on being more accommodating for deaf clients.

Clean, spacious room, great complimentary Happy Hour & hearty hot breakfast. Our only complaint was the hot water in the shower didn't work very well (we were on 11th floor)

I am a Hilton Honors member and we Always stay at an Embassy Suites, it's our favorite Hilton Hotel. It is sad to say that this was my worst Embassy. 1. The rooms were dirty, walls had juice/soda stains, etc.. 2.the service was awful. A.The bar guy was always in a bad mood (asked him to sell me a beer and he said that I could buy it in the gift shop, it was 15 min before closing), B. I asked the reception guys for water bottles, since my room didn't had any and they said no... 3. Elevator out of service. Anyway, I always recommend the Embassy Suites except that one.

This is one of the nicest and most reasonably priced hotels in the Katy/Houston area. They have an indoor pool, an evening drinks reception, a full hot breakfast included (with an omelette chef) in the morning. The staff are very nice and even let me have some supplies out of their medicine cabinet when I was there with a sick child. You won't regret staying here!

I've stayed here for three weeks while traveling for work and it's been a wonderful experience. Before finding this hotel I was staying at different hotels weekly, but this will be my go to while in Houston. The breakfast is top notch, the hotel is very new, the staff is friendly and excellent, and the pillows and bed are quality and extremely comfortable. For the price, I couldn't ask for anything more and the value of this hotel is FAR greater than other comparable hotels.

This is the scuff version of ANY Emabssy Suites hotel I've ever stayed in. For $275 a night I got the Motel 6 experience. Complete with cheap and lack of linens, cigarettes, and careless staff. Then, after packing up my family to go home at 3:00 in the morning so we can actually get some sleep, they tried to charge my card MORE money when I think I need a refund. We were there for 5 hours and it was the WORST hotel experience. Make sure to avoid this one.

Greatly appreciated service from Natalie very helpful great customer service with my last minute booking since all hotels around didn’t take guests late night. Highly recommended stay neat, clean, & most important comfy.

Updated review 2019: We visited this place again after a few years. The place has gotten much better than the first time, maybe because we came back as a Hilton gold member. The room we got were greeted with abundance of snacks and Drinks. The room felt comfortable. The AC was just right, it’s not uncomfortable and muggy like some of the other hotels. The morning breakfast seemed more controlled. It’s not sticky like the first visit. We will definitely come back again. Upping to 5 ⭐️⭐️⭐️⭐️⭐️ Original visit: We were there when the hotel turned 1 year old. The place is very new. We love this place. We were used to stayed at the embassy suites down the road but this year that was booked, so we tried this one. Everything is top notched as you would expect from an Embassy Suites. Our room was clean except for this one large sticky spot left from the previous people. We tried to clean it but it with no success. I can see why house keeping couldn’t get to it with one wipe. We only stayed for 1 night so I didn’t bother to call the cleaning folks. Overall the hotel room was GREAT! The decorations are very modern. Plenty of USB port on every outlet. Plenty of desk for all your stuff like laptop and places to charge your stuff. There is really only one thing that bother me...the restroom door. One of them is traditional where you can close and lock but the one facing the bedroom...there’s no way to lock it...so your kids can just walk in on you...while u are on the toilet...not saying that it happened. Also, careful buying from the shop. The drinks there can be expired...we bought a mocha frap drink and the Mr. pibb and it was a month pass due.

This place is awesome! My family and I will be staying here again when we come to Houston. The breakfast is out of this world. Very nice and professional staff. I really reccomend this hotel. Their in door pool is heated and the kids just loved to go swimming at the hotel even though the temperature outside is 40 degrees and it is raining.

I love Embassy Suites. This specific one is really nice. Is fairly new (about a year I believe). The restaurant on site doesn't have a lot of gluten free options in the menu, but they offered to substitute the bun in this really nice Angus burger for fries. It was really good. Oh yeah, and free drinks with dinner (Margarita) during happy hour (5:30 pm - 7:30 pm) is pretty awesome too.

Nicer, newer Embassy Suites built in a differt mold than the usual Embassy Suites with large central atriums surrounded by guest rooms. My stay was a little disjointed but overall enjoyable. Despite being only 2.5 years old my initial room had a very noisy shower as the pipes squealed and this could be heard throughout the room. A swarm of ants later invaded our room necessitating us having to be moved-- the front desk did reward me with some HHilton Honors points for my trouble. Finally, we got a premium room and because of COVID-19 we could choose 5 snacks/beverages for free from giftshop. I thought it would be free but after checking my folio notices that I was charged for all the items. It was irregularities like this that made the stay less enjoyable. Otherwise, it's a nice hotel that practices excellent social distancing/hygiene in these unusual times-- applies to happy hour and breakfast buffet. Enjoyed the 1/2 hour of exclusive pool time with just my family-- be sure to sign up ahead of time.

Great hotel good breakfast, evening reception. They work super hard love all the amenities and shuttle takes you around within 5 miles. . I want to give 5 stars but when you book please call them to verify and confirm booking with the total . I didnt know about the incidental fee they tack on your booking the website total is not the actual. I wish I had known though you get it back it needs to reflect on the website when you reserve.

Hotel beautiful, food outstanding, suite top tier, cleanliness great, but certain employees that work there not so much 0/10. My brothers and I were suppose to stay there from 6/11 to 6/13. The front desk manager that was working on Saturday afternoon at 1pm accused my brothers and I of smoking in the suite, and was asked to leave the property due to smoking in the suite. When asked did the smoke alarm go off? Did you see any ashes or smoke when the door was opened? They responded with No! When asked how can you just assume we were smoking in the room when those things didn’t happen, she instructed the other following lady to call the cops and she told me if we do not leave her property she is going to call the cops.

Always a Great experience at this Embassy Suites. Pool was clean and water was very warm. Hotel lobby and common areas always kept neat and clean. Rooms are spacious and functional. Ask for they Katy freeway view, you will not be disappointed. Staff always friendly and willing to help. Best ‘free’ breakfast for the price. Omelet chef was amazing! Give him a raise. Always feel welcomed at this Embassy Suites. Our plans changed during our stay and we were able to get a late checkout. Hilton’s honors all the way. This embassy suites is better for families than the one in the energy corridor. Great location on Katy freeway and Close to everything including tons of food options. Downtown about 35 mins Depending on traffic. Airport 45 mins. Our go to hotel stay when we visit Houston. The only negative for the embassy suites is that weekday breakfast is served till only 9am. I feel it should be at least 10 am but I get that they cater to business travelers.

Service was great, complimentary breakfast is always good here. Pool was closed for the majority of the stay, but I’m sure it was out of their control in the freezing weather.

My experience with this hotel was not good. I was in town for a meeting so I booked a room for M-Th. Tuesday morning we found out the meeting was going to be much shorter than expected so I planned on checking out Tuesday morning using my Hilton Honors App on my phone. Well who knew that button doesn’t actually work? When I tried to work with the hotel to refund the two unused nights they gave me a refund for one night but not both nights saying it is my responsibility to stop at the front desk to check out and get a receipt. What is the point of having the Hilton Honors App and being a Diamond Member many times over if the whole thing does not work? Why put that button on the app to check out? If I have the app, why would it even cross my mind to go by the front desk? Very disappointing stay at what is typically a flagship brand for Hilton

Enjoyed our stay! Very clean with safety measures in place. The food was great and the staff were awesome. Happy Hour was a nice bonus for the adults! Will go back on our next staycation!

Multiple reasons for this low review. Wouldn't have even given a one star but the breakfast was decent so I'll not give a zero. Where to start? Three adults and a baby in a suite. Two cups for coffee; no others. Overlooking a 12 lane highway and not a fan in the room anywhere, including the bathroom. Went to desk for waters and it was a huge inconvenience. Asked for a portable fan; told they have none. (Don't believe that is true). Asked for clean towels while we were out - had made an appt. No one ever came in. Trash cans were requested to be emptied - never done. Asked for room to be made up - never done. At 10 pm on the next to last evening, a knock at the door and a bag left with towels and sheets to make up one bed. Never ever cleaned the room. Desk clerk was extremely unpleasant. Said they had discontinued cleaning rooms until guests left. I could go on but it will just make me more angry. Using covid as an excuse to not do one thing for guests. I have stayed in hotels ranging from motel 6 to high end suites and never had such a horrible experience. Manager needs to get his/her people together and do some training. I repeat this because I was in shock but have never been given a set of sheets to make up my bed when I'm in any kind of hotel. Not only a bad reflection on embassy suites, but marriott group in general. There are thousands of hotels and believe me, none of the marriott groups will ever get my business. I hope enough people read this and if they have had as bad an experience as mine, that they will complain with their wallets. Absolutely disgusted with this place.

This hotel was great! Clean and well staffed. We really enjoyed our stay here. It was the first time we stayed at a Hilton that was back to all the amenities we were accustomed to preCovid. Kudos to the staff!

Worst hotel experience I've ever been too. Better off going to some sketch motel than to come to this garbage hotel. Service suck. Customer service sucks. The linen felt like will leave you itchy and it's like laying with sand paper. Room was hot and the ac controls didn't work. Rooms are not worth the price. Over all the worst experiences I've ever had at a hotel. Save your money and go so where else.

The room was excellent and had a great view. The employees at the front desk were very helpful and polite. And the free breakfast was delicious and the room was very clean. It was a great experience but not the best I've had.

Excellent lunch! Excellent people. I would recommend this hotel. We enjoyed great food and overall cleaniness. The staff was helpful. Housekeeping didn't get to us quick enough, but outside of that, it was great!

comfortable but poorly received and humiliated our favorite hotel disappointed us we just got to the hotel room because we were shopping, We had dinner around 12am with my children, when an unidentified person and without a uniform knocked on our door to the room, telling me and accusing us that we were making noise, and I told him to identify himself and after that he told me to be security, I told him to please tell the person in the lobby calls me to my room, later they called me but they accused us without being able to defend ourselves, we were disappointed, and I will share my experience in staying at that hotel on my facebook followers page. they insulted us in that hotel, I will never stay there again, very rude.

We booked our hotel based on the accommodations…..2 queen beds however when we arrived there was not any rooms available based on what we booked. In the morning there was no hot water. People discuss the breakfast and it was a nightmare. We waited 15 Minutes in line to be told no pancakes. The chef was rude and absolutely no efficiency in the way breakfast is run. Not to mention the mildew in the shower. The manager, Jasmin or Yazmin offered no resolution but “thank you.” You can tell she had little customer service experience. I’ll stick to the Hyatt thank you!!!

Embassy Suite hotels are usually nice. This one is a bit more expensive than the local competitors of similar class. I got for the King Suite bedroom and for the expected quality. Unfortunately, this hotel was disappointing. There were long lines at the front desk every time I was in the lobby. The lobby is crowded and irritatingly noisy. I watched the Houston police in the lobby arresting someone with the associated drama from the family and friends. The pool is crowded, rowdy, and unkept (towels, trash, etc.) The elevators were filled with water on the floor from pool dwellers returning to their room without drying off. Children seem to like to play in the hallways upstairs, running back and forth playing tag -- not a problem really unless you are sleeping early. Also, there were ants in the room. There was construction going on in the room above me. They apparently had a toilet problem, so around 7 am, the hotel maintenance person was upstairs hammering, sawing, grinding, and scraping the bathroom, toilet pipes, flooring, etc. This lasted for more than 3 hours. I called to inquire about it, received empty promises from the hotel staff as they did not act. After calling a few more times, I received a call from the manager saying that they cannot pause or stop because it's a guest's maintenance need. I get that, but it truly ruined our morning sleep and relaxing time. I'd say if you have to saw, hammer, and chisel to fix a bathroom, then you should do it once the guests within proximity of that hell are out. On the positive side, I did purchase premium internet and I got about 200 mpbs download and 180 mpbs upload. Also, the TVs were large and updated. The AC works well. I'll avoid this hotel in the future.

The hotel is beautiful but the King room was a bit smaller than expected. It was a very different configuration, not like the picture. The pictures on the site are individual so you don't get full view of you. Would stay again just larger suite

The rooms are much smaller than the other Embassy Suites and the price is even a bit higher. The shower design is poor and the faucet is probably the cheapest they could find. The water pressure is weak. The bed is comfortable but the room facing the highway is extremely noisy from the constant traffic on IH10. The breakfast is hearty and the service by the staff is friendly and welcoming. I love Embassy Suites but I will certainly avoid this particular location.

I had lunch here with my husband recently and wanted to take a moment to comment on how nice this hotel is! It's very clean, the staff are friendly, and the lunch buffet was delicious. I already recommended the wonderful food to several friends. One day in the future, my husband and I would love to stay here for a weekend staycation.

Stayed here 2 nights for Lone Star Mopar Fest in Baytown the following day. This hotel is very nice. Customer service was great, and the breakfast was top notch! Rooms were clean and housekeepers did a great job. Highly recommend staying here. Thanks!

Love it here. Clean rooms, nice lobby, helpful employees, and very clean over all. They welcomed my entire extended family with so much positivity. I would come here any time even if just for a staycation. Prices were very reasonable and room was very comfortable.

My boyfriend booked us a stay here for our six year anniversary. The staff was very warm and hospitable at the front desk. I wish I remembered their names to give them a thanks. They were so understanding and helpful after the bookings app we used told us that checkouts were at noon and it most definitely was not at noon.. The included breakfast was honestly one of the best, if not the best, I've had at a hotel. The mattress and pillows made it so comfortable and easy to sleep. So much so, that he decided to order new pillows after the stay lol. Honestly had an amazing stay here and would most definitely come back again.

Stayed here twice so far. First time the phone didn't work in our room. Second time an ac unit started sparking and someone pulled the fire alarm. Granted this place has only been open a couple months. Other than that the hotel it self is very nice. We plan to give them one more go cause it really is the nicest place in the area for the price.

My husband and I spent the weekend here for our Anniversary and we were really impressed with the facilities. The room and lobby were very clean and comfortable . The food was delicious and the staff were very pleasant. We will be back there again soon!

If you are expecting a quality quiet stay, this is NOT the place. After several complaints, the front desk still did nothing to silence the neighboring rooms. Yes, you can hear other conversations through the walls at 1:00 AM in the morning. I might expect this low class facility from another brand, but certainly not a Hilton brand. For $200 a night, it is not worth it. I would equate this hotel to a $69 motel at best.

They only had 1 elevator running most of the time, so at 4 people to a car, it took forever to get up and down. Broken toilet paper holder in my room. Screaming kids everywhere especially next to me. Now, when I told front desk about noise they did fix that. Room was clean and staff was nice but I think overall too pricey at 150 dollars for one night.

On March 20, 2023, I checked into the Embassy Suite in Katy, Texas. I approved for the hotel to charged $1000 pending on my credit card and $150.00 dollars on my Bank of America Credit Card, That was it. On March 24, 2023, Embassy Suite charged another pending charged without my permission in the amount of $ 734.70, to my Bank of America credit card which caused my Bank of America credit card to be extremely negative due to the continuous charging. On March 24th, I was charged an additional $1000 dollars that was held for processing. I suspected fraud at this point. 2.The issue is the following, why is the Embassy Suite charging me a (minority) a double deposit? Please explain. 3. March 22, 2023, I was in my opinion deliberately ignored when attempting to order a drink during the happy hour, the bartender served three Anglo Saxon's (male) before me per the video. The hotel management apologize. I thought to myself maybe it was only a coincident, but after being charged a double processing fee, my feelings have changed. When staying at this hotel, use one credit card because if you do not, you will be continuously charged. In addition, the hotel needs more diverse TV opinions. No Netflix or Prime options. I did not enjoy my experience. It was stressful to me. Instead of offering an apology , the hotel will need to create a resolution . I was able to complete my employment task but the unorganization and the repeated mistakes were awful!

Anytime I travel I look for an embassy suites. The rooms are always well kept and just like the name says it’s a suite!! Your not just cramped into one tiny room. The staff at this location was very friendly and helpful. Plus they have an open bar for certain draft beers from 530-730 each day!

This is one of the best hotels you could ever thing of staying in. The breakfast… delicious! Made to order. Rooms… nice and decent space. STEPHANIE, is an amazing person. Ask for her. I’ve stayEd here each time I come to Houston, for 3 consecutive years (and have gotten my friends to stay there too). I don’t leave reviews. So this should speak loud :). You will love it. It just feels like home away from home.

I am writing this review because I am extremely disappointed and dissatisfied with the hotel manager Mr Shabbir about my situation. I am a cancer patient traveling back and forth to MD Anderson in Houston and was not able to make a trip this week at the last minute because I was too i’ll to travel and MD Anderson requested I stay home … and Mr Shabbir would only authorize crediting me back one night of my 4 night stay .. wel &275 out of $1100 is not what I asked for… I originally called the hotel and was told I would have to pay one night and be credited the other 3 nights. I am a business person and found that totally to be a reasonable request since it was last minute and in no one’s control. however cancer is expensive enough wothout the non compassion of Mr He even refused to speak to me, how is that leadership? I have to comment on his staff via phone ajd previous stays at that hotel … they are a wonderful staff and great experience. too bad Mr Shabbir can’t follow on his employees footsteps. Not only will I not be staying at this location I will be cancelling my Hilton Honors membership and getting a Marriott membership they have been soliciting me for years anyway obviously seeing how much we travel. I am truly disappointed in the Hilton organization for having someone like MR. Shabbir represent one of their facilities.

Staff is friendly and professional, rates are reasonable, and the evening reception and included breakfast are always nice perks. The rooms have high ceilings and are nicely outfitted with both a comfortable bed and furniture. Large TV was mounted to a swivel allowing the angle to be adjusted for multiple viewing angles. The room was very clean and fresh. My only complaint is that the room-servixe entrées are lacking a lot. The club sandwhich is similar to one I'd make while in a hurry at home and the Cobb salad is very small for the price, or by "Cobb salad standards". The cajun pasta at the restaurant was tasty, and a good value. Overall the hotel allowed for a comfortable stay with good sleep had five nights in a row. I would stay here again.

I gave it a 3 because of the service I received from the first attendant who greeted me, she was nice. I had ants in my room, 3 to be exact in the entry way, the couch, the bed, and the bathroom. Little "sugar ants"! I told the front desk and they told me they had no other rooms available so I had to put my things in storage for a day! This was so frustrating because I had to pack my things up just to put them in a closet. I really like the Hilton and usually choose them over other chains, but recently my mind is changing and I may start giving hotel chains a chance to win my loyalty.

The whooole experience was Amazing!!!!! From the moment my boyfriend and I arrived (which he surprised me) the customer service was exceptional. Two wonderful young ladies at the front desk (sorry i don't remember their names) greeted us with smiles, explained everything in great detail and gave us a tour prior to choosing our room, then went the extra mile to make sure we were comfortable with our stay. Maintenance was on call at all times (the refrigerator needed to be reset, nothing major). Their complementary breakfast is delicious and so much to choose from!!!! Happy hour was also complimentary with great drinks and the staff in the restaurant (Alex) took such good care of us, oh the manager came and made sure we were good too. House keeping was cleaning at alllllll times, smells so clean and is very clean. The pool was clean and had towels ready on the beach chairs!! I give this hotel 10stars!!!!!! No exageration!! I loved it and WILL BE BACK MANY MORE TIMES!!!! Thanks to all the staff for such exceptional custoner service. Signs, your favorite guest:-)

The room was new so everything looked fine. Yet it's easily to hear the traffic and the noise even on the higher floor for the room by the highway side. The room on the other side of the building seemed to be way quieter. Staff was nice but the evening reception was not to the standard of other Embassy Suites that we stayed. Only chips and drinks available with mini veggie sticks and dressing in the shot glasses and popcorns for the evening reception. Not seeing water, coffee or cookies in the lobby like other Embassy Suites too.

This is an amazing hotel with great service. Kayla went above and beyond to make our stay excellent!

This particular Embassy Suites always makes you feel welcome, the rooms are clean, it's convenient to many restaurants - although I really enjoyed the meals I had at the onsite restaurant. Their bartender Gus is the best!

Had a baseball 4day baseball tournament. Clean Rooms, Easy Check In Loved the security in parking lot.

Our room was good, really liked the shower, no tub. Front desk staff always helpful, had wonderful made to order omelettes all 3 mornings made by Chef Malcolm, great guy!! This was our second stay, will stay there again!! Thanks!

The first night, the room diffuser vent fell off during the middle of the night while we were attempting to sleep. Then we noticed the smoke alarm detector was just hanging detached from the wall. Immediately brought it to the attention of management. I personally felt management wasn't even empathetic of our experience, mainly because it was never serviced during our entire stay,that was from Sat-Tues. JMO.

Was impressed with the whole staff. I felt like everyone was a close friend and ready to help. The room was very clean!!! My favorite part was the mattress. Best nights sleep I've had in a very long time. I look forward to many more stays here!

The hotel was pretty. We did online check-in. The morning when it was time to check out I was not feeling well so I called down to guest service the lady who answered was very unpleasant and unprofessional. I advised that I was not feeling well and needed a little more time to get everything together to depart. The guest service agent said you have till 1pm if you're not out by that time I will be charging you. No concern, no assistance no compassion. It really took away from the physical beauty of the hotel.

The bed was extremely hard. The room did not smell good when we checked in. Room was not cleaned. Reported no towels and front desk clerk was rude. We were stopped going into breakfast area and asked to see our room key this was not done to others. The bed was extremely hard. The kids on our floor ran all night Saturday.

I brought my daughter and two friends for a birthday night at the hotel, hoping to let them swim and hang out. The hotel is new and beautiful but I couldn't believe that the Embassy Suites allows coolers, bins of hot dogs, and lots of guests in their pool that clearly aren't staying here. I even told the front desk that people were coming in from the outside plaza directly and no changes were made. I am hugely disappointed. i have always had good experiences with Embassy Suites but don't know if I will ever give them a shot again.

Both girls at the front desk are rude. I called the number and they just put you on hold. I understand they are busy with the storm but I’m trying to pay good money for a stay and they are acting that way. I called again and told her to not put me on hold , they said they are only booking for one night at a time “and if there’s availability o could book again”? But if I can book it for tonight why can’t I just extend the stay?? She didn’t answer the question so I said thank and without saying anything else she hung up. What kind of service is that ? I would been more than happy to pay to stay here but not with rude girls working at the front like that. Been without power for days and all I wanted as to spend a couple of nights in some ac no matter the cost.

This hotel has great amenities and is located in a great area! Maria Navaez, the restaurant server, is such a sweetheart and always goes above and beyond for the guests! Her positive attitude and personality makes my day. Will definitely be coming back.

We have stayed at this hotel many times over the past 3 or 4 years. Everything is always clean, and the staff is friendly and accommodating. The fact that they have several staff who have been there a number of years, and who go out of their way to make guests feel comfortable, says a lot about ownership and management of this hotel.

Relatively new hotel that looks nice but they are severely lacking in the details and cleanliness of the linens. There were stains on the sheets and hair which was not mine. I called to ask to have my linens replaced and the replacement had a lipstick stain!!! And the representative did not know how to change the linens. This is extremely poor for a new hotel. I did not feel comfortable in sleeping. We are staying here for work with a total of 4 people and another coworker had a extremely terrible experience with a large blood stain on a towel. Ugh! The front desk staff is great though. They gave lots of dining recommendations and offered a complimentary shuttle within a 5 mile radius. Management needs to work on housekeeping.

Gustavo Alferez the bartender was an excellent bar tender!! Give this man a raise!. He made sure to help at any cost if my drink was empty he'd make sure to pour another drink and was very responsible for even being an employee for the embassy. He makes these other hotels look unprofessional. Very happy to be here and served by him.

We had a great time here, the hotel was lovely. We enjoyed the indoor pool it was warm. It was very modern, breakfast was great, a happy hour too. Staff was very helpful. Location was great, would definitely come back.

We were leaving New Orleans and drove for as long as we could on our way to Austin Tx . And made it to Houston, it was only 830am and check in times are typically 3pm, I called and explained we would need to check in immediately if they had a room available , and I couldn’t of asked for better customer service. Checked in easily and quickly , our room was clean and we were well accommodated! The staff was so pleasant, and we didn’t lack anything needed for our room. We didn’t do breakfast but it was available and looked and smelled great along with everything being very clean! If I’m in the Houston area again I’ll definitely be returning here

We spent last weekend at Embassy Suites by Hilton in Katy, Texas and it was wonderful. The hotel staff were helpful and friendly, our room was clean and well appointed, and the great, cook to order, complimentary breakfast was very appreciated. We did not have time to use the indoor pool or exercise room, but we saw other guests enjoying themselves with these amenities. My husband and I look forward to coming back to Houston in the future, and will definitely stay at this property! 😊

Loved it here. Staff followed all COVID19 requirements. Food was great. Pool had private time slots and the indoor pool kept the buggies off my little ones. Made to order breakfast was the cherry on top.

The staff was on point with everything, from check-in to check-out. We used the pool and it was great, there were ample towels, when they ran out they were refilled very quickly. All and all we had a great time! Everyone did a great job!! My family will certainly return this property.

Hotel was clean, room nice sized, check in quick and easy. Bar was understaffed and not stocked to make the two cocktail menu items we ordered. A car or rideshare needed to get around but there's plenty of food and entertainment within 15 minute drive. I went with the club sandwich to play it safe.The club sandwich was just a regular turkey sandwich with a piece of a strip of bacon that appeared left over from breakfast. Griiled chicken sandwich and wings were good according to my family. Uncovered plated food was being transported from the kitchen to guest rooms on a cart in the guest elevator with other people. Can you imagine a good hard sneeze or cough in the elevator while your food is uncovered? The man transporting the food wore flip flops and a T-shirt. Maybe it was his first day or someone brought a friend to work to help out. As we observed how the food was being handled, we opted to order to go from the bar and take our food, which was in styrofoam to go containers. Elevators were slow and guests were partying on our floor. The digital room key only worked once so take the physical room key as well. Breakfast was hot and plenty to offer. Omelette cooked to order is best option but you will need to add salt and pepper. Newer hotel, safe suburban area, clean room, comfy bed, easy check in and out where the highlights. Missed the manager's evening reception so cannot comment. Based on the highlights I would stay at this location again. Hopefully Hilton addresses food handling and sanitation and how to construct a club sandwich.

Nicely appointed suites with both bedroom and sitting ares. Very large bathroom with combination tub/shower. Rooms are clean, modern decor and beds are very comfortable. Very friendly staff throughout and great bar with one of the BEST bartenders ever. Starbucks coffee available onsite as well.

Arriving we had the best experience with front desk clerk (Ryan) he greeted us with open arms and was not only friendly but very knowledgeable. The room was nice and clean! Breakfast was amazing! The only problem was the bartender. He didn't smile at all and didnt look happy to be at work. He also argued with another customer right in front of us. Which made us feel uncomfortable. Other than that great atay!

Beautiful hotel ! I had a beautiful view and I think they all have a nice view . I don't have any complaints about this place. The beds are very comfortable too. Their staff is very nice. We had a great breakfast there too. I strongly recommend this place .

Absolutely worst hotel experience I’ve ever had in my 30+ years of traveling for work or leisure. My room I booked 2 weeks in advanced was not available when I arrived, I took a smaller room for the night and was assured my room would be available the next day. I wasted an entire day waiting for my room to be available, at about 3 pm I told the front desk I would just keep my room. I got back from touring around town about 9pm and my room was never cleaned or touched. Front desk told me they didn’t have anyone available at the moment to fix it but did have my original room available. Moved my family to the new room and it was dirty. I was assured by front desk that they would have my room cleaned, never happened. I was very angry and after having a discussion with front desk supervisor I was given 1 night free but when I got back to my room later that night, again my room wasn’t cleaned, the beds were made but dirty glasses were put back and not replaced and room was never actually cleaned. I was denied another room saying they did not have anything available. I have pictures of everything. Hair on the bedding when we arrived, green slime all over the kitchen walls and chairs, glasses had finger or lip prints and were not changed out. Most likely my last stay at any Embassy Suites, this fiasco seriously ruined my 4 nights I had in Houston. I had better service and a clean room at Holiday Inn on my way home.

Check in was easy and the gentleman was very friendly at the counter. The lobby was very clean and smelled freshly sanitized. I found my room easy and loved the perforated sticker on the door that let me know the room is sanitized. I recently stayed at the Westin and they didn’t have anything like this. It eases your mind a little just knowing they are paying attention to detail. I had a king room The room was clean and bed was super Comfortable and I loved that they had four jumbo pillows. I loved the position of the tv as well. The next morning I went to breakfast and when they said hot breakfast they meant it ! There was a chef actually in the kitchen cooking and waitress serving food and I was blown away ! Like I said .... I just recently stayed at the Westin and they gave the guest a muffin and cold off-brand juice. The only issue I had was with checkout, the customer service representative had me run my card again for $60 saying I had a balance left and the manager was supposed to come and fix it. It has been four days and the additional charge is still on my card. Other than that I would definitely recommend staying here.

WOW!!!!!!! Called ahead to request a crib, they asked for preferences. I.E. park side or highway side, lower floor or upper, etc. When we arrived they informed us that the bar had a happy hour going on. Free alcoholic drinks and appetizers for guest. We went up to the room to discover they had upgraded us without even letting us know. Crib was set up for us in the room. Room had living room, small work space, bed room and a bathroom. The indoor pool was great on a chilly January night. The complementary made to order breakfast was in really. Great rate by the way.

Front desk is super helpful and professional. Our room was facing I10 and incredibly noisy. Be mindful when before getting your room keys. There are stickers and labels on everything indicating sanitization but our room was not all that clean. There was dried toothpaste on the bathroom wall next to the sink.

I was forgiving of finding a used q-tip in the room bc it was between the headboard of the bed and the wall where the curtains are, but the tiniest details might lead to bigger ones. We had 2 families in 2 different rooms. We ONLY had the breakfast and reception together. We all got food poisoning. A gnat attacked my plate as u can see in the video. 6 of us had chills, bad tummy aches, and "restroom issues" I did call to see if other guests from Sunday 3/26 called about having the same issues. The 2 people that were with us that did not have the evening reception were not affected. Aside from that I did not enjoy the usually enjoyable cook to order breakfast bc each day the eggs were severely overcooked, crunchy, and brown. Also, we had to evacuate during our stay. We had to go down 8 flights of steps which is cool if its an actual emergency, but NONE of the employees were outside during the ordeal so to me that says they could've came outside to let us know it was in error or under control. I really love the Embassy Suites brand but this specific location is not up to par for me.

Really enjoyed my stay here even though we didn’t have the nice robot we will stay here again! Everything was perfect! Enjoyed the omelettes and very clean and kept up room. Enjoyed the atmosphere so relaxing and staff so sweet. Elise and his manager were the best💕!

My wife and I stayed here for our 9th wedding anniversary and we absolutely loved our stay! So much so that I became I member the minute I walked in. Wonderful staff, gorgeous and welcoming lobby, 5-star rooms and service, unexpected accommodations and amenities, and a great location. They offer a managers reception every night and complimentary breakfast in the morning that we kept asking where to leave a tip. If you're looking for an alternative to spending tons of money inside the loop, look no further than Embassy Suites. You will not be disappointed.

Not worth the price though. For $150 per night I expected the service to be exceptional. I stayed there for 4 nights and nobody came by to give fresh towels and fresh sheets or to pick up trash. Do better. I only gave it 4 stars because the hotel was nice both on the outside and inside.