Houston Marriott Sugar Land

Rooms are pretty updated and the location is great. There's free parking in the garage just a building over. Would however comment that the service is not up to par in comparison to other Marriott locations. I had to call the front desk multiple times following up on simple requests.

We were there for a wedding early May during a thunderstorm. My son’s flight was delayed and later cancelled. He finally made it the next morning, needless to say very tired. Prior to his arrival I asked the front desk if he can check …

I stay at this hotel every time I go to Houston. Which is about 6 times a year. The rooms are new and spacious. They have all the amenities needed to make it a great stay. I have no reason to stay anywhere else. The location is also …

I am only commenting on the event hall as i do not have experience with the rest of the hotel. I have been to the event hall for several occasions now as an attendee and as someone helping host an event. And for the love of God, can …

I can’t say enough good things about my time at the Marriott, thanks to Derek! From the moment my team arrived, he went above and beyond to make sure everything was perfect. He was professional, friendly, and genuinely cared about making …

Titanium Elite member. Last two times that I've stayed here they couldn't find my reservation, despite being made with Marriott app. Also had to call hotel both times to get my folio sent to me. When I spoke to the front desk m manager, I …

If you’re going to visit Sugar Land, Texas, I would highly recommend staying at the Marriott Bonvoy. The rooms are clean, the staff go on and above to ensure that your stay is pleasant . They have a wonderful pool, several close by restaurants and shopping. I am a return customer as this is my second time staying here.

Highly recommend! This hotel is in a great location, surrounded by shopping and food. Parking is free in a parking garage (self parking) and staff was so kind and always greeted me. I was able to check in early and told them I was traveling …

Volunteered for an event, the hotel is really nice, the suite was like a condo. Very roomy & the view was awesome. They could have invested a bit more in purchasing better furniture, especially for the cost of the rooms. Location is …

Fantastic location with myriad shops a short walk away! There is an incredible breakfast buffet with kind workers. It seems slightly dated, but all and all it was a great experience!

Derek was wonderful and very helpful. He is very professional and deserves a raise.

The room was great, very clean and tidy. Derek at the front desk was exceptional. Very courteous and professional. We would stay here again and recommend this place to all our friends.

My wife and myself were frequent Marriott's whenever traveling because of its cleanliness, it's wonderful staff and luxurious properties.. We checked into Houston Marriott Sugarland May 30 and of course, as always, was not disappointed. The …

The hotel's strategic location offers exceptional convenience, with numerous shops and boutiques in close proximity. Complimentary parking is available for guests. Furthermore, the breakfast service provides a diverse and high-quality selection.

FIVE STARS! Houston Marriott Sugar Land was a fantastic location for our Annual Leadership Conference for 275 team members. Cecelia and Gregory in the Sales Dept. were outstanding in planning. Stephen and the front desk crew were on point …

For the second time in less than 3 weeks I arrive and no rooms available. The hotel is sold out and allowed oversell. Arrive from a different state on the plane for and between airports for 8 hours and you arrive late at night ready for a …

We stayed for three nights with our little one and really enjoyed our stay. The manager at night, Ms. Nicole, who checked us in, was really kind and offered us one of their best rooms with a view. She said it was her favorite, now it's ours …

Stayed at the Marriott Sugar Land for a conference and the hotel was simply amazing. Great staff, great hotel restaurant and hotel bar. Room was very clean and loved the streaming service. I really loved the use of the hallway lighting. Very smart. I loved the hotel so much I will be taking the family back for a weekend getaway.

This experience during my stay was not as pleasant as I would have liked. First the room I reserved was switched and when I advised the front desk clerk, it was as if I made the mistake. My email reads 2 beds not 1. Needless to say, it was …

Recently travelled to Sugarland for a work conference and was absolutely blown away by this hotel and the service provided. Everyone was so friendly and engaged and the rooms look incredible and fresh. Can’t recommend this hotel highly enough. Great job!

Derek was awesome! Very friendly and knowledgeable. Will definitely be back.

Terrible experience overall. Was not greeted at check-in and we are Platinum status with Marriott. If you enjoy peace and quiet while sleeping do not stay here. Loud music from the ballroom all night for three nights! Ants in the room and …

I truly enjoy my stay at the Houston Marriott Sugar Land Hotel. I have had the opportunity to stay there a couple times now for business purposes, and I will definitely be back many times for work travel. I plan to stay at the Houston …

Terrible place to stay. Be ready for the surprises. Booked 4 nights in the hotel and the surprises started even before i checked in. …

Update: The hotel manager reached out to my family to find out details of the issue. Details verified, he seemed legitimately concerned and refunded our stay. Thank you, manager Stephen, and Marriott for caring. …

Derek and Jayden were very helpful with my check in. They made my visit feel like home from the minute I walked in the lobby.

The valet manager at this hotel totally sucked. Had an attitude, took at least 30min to get my vehicle. Stated that his job was overwhelming. I don’t think he is the right person for that job. Makes the hotel get a bad imagine. Totally not go here ever again first impression is key.

Derek at the front desk is amazing! He is very friendly, professional, and customer service oriented. I loved meeting him and chatting with him every day. He has an infectious smile and positivity that everyone needs in their day!

A big shout out to the two staff the assisted me. DEREK and ANNA. Both were amazing, helpful and a pleasure to talk with. Our visit for Skills for Life 7 was fantastic the venue and staff were very accommodating and so supportive for all that were there. Thank you.

Hello, I stayed at this location in June 2025. …

During my last three stays at the Sugar Land Marriott, I have encountered persistent issues that have greatly impacted my experience. On one occasion, I was forced to change hotels late at night due to overbooking, causing unnecessary …

The hotel is beautiful! The location is very convenient and accessible to food and shopping. The staff, non existent. There was only one person available for check in during check in peak times, which I do not think is fair for him. The …

My family and I stayed this past weekend and we really enjoyed ourselves. Thank you for a wonderful stay !

Room is spacious and the hotel is in the heart of downtown sugar land. The location is very convenient as bars, restaurants and mall is walking distance away. Not to mention there is a park with lots of families and events going on so if youre looking for a relaxing and fun experience, this is a place to stay.

Room was clean, staff was mostly friendly, the security seemed a bit much. There is a bench between the elevators & ballroom. We sat there to get our room keys out & were told we weren't allowed by the ballrooms. We were sitting not …

This is the worst hotel I have ever stayed in. Only one elevator was working, and we had to wait 20–30 minutes every time just to get to our room. The other elevators have been out for days with no maintenance or updates. We stayed two …

Friendly staff and great location. Rooms are sub par and walls are super thin. Could hear the guy next door coughing and getting sick all night.

The Marriott Sugar Land is a very nice hotel with lots of meeting space and excellent Audio Visual Production support. We used the in house AV company and they were very high tech and had everything we needed for the event. …

My car was part of a multi-car arson that occurred the night between 7/11/25 and 7/12/25. When I walked out to find my car on 7/12, I discovered it gone as it had already been impounded into police evidence, along with other affected …

I couldn't ask for a better location! Right in the center of town square, next to the mall and multiple restaurants and shopping stores. The best part is that they are all within walking distance! I enjoyed the breakfast too. The eggs and …

This was the host hotel for the NMA conference. Great hotel and location. The staff took very good care of us especially Derek and Tyana. Also the breakfast was great especially the omletes. I would say that the internet could have been better and the hotel was really cold in the conference rooms and lobby.

Slow, super backed valet service on a busy Saturday night. Only other choice is paying to park on street & figuring out that was ridiculous. Never will go to this area again.

The rooms at the Marriott Sugar Land have clearly been recently renovated and are actually quite nice—modern, clean, and comfortable. However, the mattress in our room left something to be desired. It felt thin and lacked the support you’d …

Been to this hotel 3 different weeks this month and the internet was absolutely terrible Monday & Tuesday each of the 3 weeks. They weren't helpful about it at all other admitting they'd had numerous complaints about it.

I’ve had a very long stay at The Marriott due to repairs that needed to be made on my home after unexpected water damage occurred and everyone here at the hotel has been so friendly and hospitable. With the few accommodations that I needed, …

Room was clean but it was so small. I liked that they didn’t have carpet in the room. Location was good in the sense that there was a lot to do around the hotel.

Another great experience at the Houston Sugar Land Marriott. The staff is exceptional- huge shoutout to Derek who checked me in and answered my questions. The rooms are superb and the Starbucks in the lobby is perfect for work trips. I highly recommend staying here!

Derek, at the front desk, was extremely helpful! He was friendly, had a good sense of humor and very willing to take care of whatever our group needed to make our stay successful. The hotel needs to keep him employed!!! We hope to see him next year!

We drop off a lot of families and business travelers at the Houston Marriott Sugar Land, and it’s always a smooth experience. Great staff, great location, and very comfortable for guests. Highly recommended by Business Limo Houston.

Called and asked 4x for towels, and ended up having to go get them ourselves at the desk that evening. Didn't get room service. They said they'd be back but they never came. Many people were complaining about the same things. They are a …

Pooman at front desk did an amazing job at checking us in. She never gets tired of smiling and greeting at the desk also walked with me to the elevator door. Sweet gal

Stayed here for the Sugar Land Half Marathon. Hotel is great and service was excellent. Derek at the front desk is the man. When I first arrived he was super welcoming and very nice just a made a great first impression of the hotel. He also …

I am extremely disappointed with this hotel’s handling of a simple billing issue. My son was charged for breakfast that was supposed to be complimentary. Despite contacting multiple Customer Service representatives and even speaking with …

Great Location!!! But its crazy how you can hear everything in the hallway, the next room talking, the noise in the hallway, ppl coming in and out of the rooms. Nice area, but I can't stay where I can't rest. Some of the staffs is not …

Floriana, was extremely helpful and always smiling. She made the stay more memorable. Thank you

In November I booked an Executive King Corner Suite for NYE expecting a true corner room with corresponding layout and views. I was assigned Room 804, which is only technically on the corner per the property map. The actual corner space is …

We checked out today and a few hours later we received an email saying we were being charged $500 for smoking. I have never smoked or vaped a day in my life. This ridiculous charge is incorrect and will be disputed. …

You can't escape everyday life at this location. If you are a light sleeper, this place is not for you. Fast cars reving their motors late at night and to top it off, leaf blowers at 6am. Im exhausted!

I am extremely disappointed with the valet service at this Marriott location. It took over 30 minutes just to leave my car at the valet desk, with zero attention or respect from the staff. The level of disregard was unacceptable. …

This property is SO LOUD! I was up all night due to the noise from the highway AND noise in the hallways. Literally, this property must be made of cardboard. The wi-fi is spotty. The parking is not close. The ONLY good thing I can say is it is in a good location with respect to restaurants, bars and shopping.

If I could give this place 0 stars, I would. The valet experience here was hands-down one of the worst I’ve ever had — completely unprofessional, careless, and absolutely unacceptable. …

Able to check-in a little early. Beautiful room and friendly staff. Great place to stay with lots to do nearby. This is a great area for shopping, dining, and beverages.

The location is the best part of this hotel. It is surrounded by restaurants, shopping mall and a movie theater all within walking distance of.

I would give it 0 if I could. We were charged $500 for a vaping charge in our room. We don’t vape … don’t smoke … they said the “sensor” detected it…

Stayed here for the first time due to a conference and loved everything about it. The staff, room, bed, food, and attached Starbucks were all top notch. As if that all that wasn’t enough, the location is perfect with plenty of restaurants and shops within walking distance.

Great location & family-friendly, but rooms need improvement We stayed at the Marriott in Sugar Land Town Square and overall had a good …

Beautiful hotel and fantastic location. Derek at the service desk super friendly and accommodating. Great guy! Will return here on our next Texas trip

Stayed here for a weekend with family and as a titanium elite member I expected more from the lounge, but it was dirty and not well kept. They did provide breakfast in the restaurant which was nice.

Very nice hotel. There are a lot of businesses in the the immediate area to check out.

This is a very nice looking hotel. The lobby is beautiful and the check-in staff was friendly. The room was very nice and well cleaned. BUT... The hotel is very close to the highway and there was loud traffic noise all night. The worst part …

I would definitely come back here again! I booked our 10th year anniversary here at Marriott sugarland town center. **Ms.Nicole who works at front desk helped me book an extra night for the …

Stayed for work and had a wonderful experience. Hotel is beautiful and Shelton at the front desk was incredibly helpful - went above and beyond and set my work trip up for success!

Beware - We traveled here with a confirmed reservation made weeks in advance. After trying to check-in, they said they’re sold out and can no longer host us. They told …

One of the worst and subpar hotels to stay in sugar land. Reception was awful and very demeaning in a racial manner. I would reevaluate who is being hired for hospitality at this hotel.

I like to start with the positive. The employees at this hotel were exceptional! Tyana at the front desk was a breath of sunshine as she worked to get us a comfortable room. Maria the cleaning lady was wonderful. She was an older woman who …

Nice and clean hotel with a great staff. Close to shopping and food. Recommended free parking is the garage to the left of the hotel and a couple of restuarants, look for Marriott Guest parking sign.

Very bad experiance from start to finish (where it managed to get worse). The wi-fi didn't work the whole time - I was told later that this was a known issue and it can't be fixed that quickly - why weren't we told on check in then? My …

The valet parking app must be used and does not work. It takes forever to navigate, does not automatically enter CC numbers or authorization codes, and then does not send receipts, except for the tip receipt which is a separate payment and …

Two major issues with this place. 1. The WiFi is unusable. I ran a speed test in my room and it was 3 Mbps. I thought maybe it was just our room being near the end of the hallway but I ran the …

Attended an event at Houston Marriott. Veey nice spacious banquet hall. Plenty of space in the lobby for self serve food layout. Optimum location for Houston SW residents.

Rooms are clean and spacious with nice ambient lighting. Plenty of restaurants and shopping within walking distance. There's a parking garage nearby that's open to the public, but it's free and has more than enough parking spaces.

This property has been well run since it opened...unlike many others including The Woodlands Marriott and their Westin, which was the worst family stay ever and I do not say that lightly. Corporate Executive office was notified and got …

The common areas of the hotel are a little dated but the rooms are updated and very nice. The mattress was a little lopsided but despite that it was still comfortable. …

Depending on what room and floor you occupy can feel like you have booked a hotel or motel. My previous encounter was suitable for a hotel stay, quite the contrary this time around. After two nights, I welcome my own bed / home. Paper thin …

The hotel is nice but could use an elevator upgrade and there was an incident before our arrival causing a horrible sewage smell throughout the ballrooms. And last but not least, the front desk clerk with initials V. V. should attend …

I had such a fantastic stay here! The location is absolutely perfect, with everything within walking distance right outside the hotel. The amenities and service were exactly what I've come to expect from Marriott.

Specifically, I wanted to highlight the friendly service at the check-in desk. Derek was able to help out with some business and printing needs for us, and gave great local recommendations for our crew. Thank you!

No one will help you with bags. Only one elevator works or they turn of the other three off on purpose. More of a motel than a hotel but it's in a good area If you need to be in Sugar Land. I think their main business comes from weddings or events so everything related to that is good. Everything else I'd say is like a motel

We had the worst experience at this hotel. We had confirmed our room just 4 days prior, yet when we arrived we were told it had been oversold and was no longer available. No one from the hotel bothered to call or email to notify us of this …

They recently did remodeling, but the small refrigerator do not cool properly. The beds were obviously upgraded with the remodel. No complementary breakfast or small microwave in room. Very basic, but great location, lots of restaurants …

I hosted my wedding guests/room block at this hotel. BIGGEST REGRET EVER. It's your wedding day, the last thing you expect is that the hotel will leave a lasting negative experience during and months later. …

I recently use my complimentary free room for a one night stay and my card was charge for the $50 hold which was returned and it also was charges $44.02 which I was told it was a computer error and it will be reversed and that was over …

The Sugar Land Marriott is generally a solid hotel. The location in the heart of downtown Sugar Land is one of the best features. ||The bar lounge is solid and the quality of the breakfast buffet was quite good. The staff with a single …

This hotel charged me a $579 charge because they claim i was smoking weed in the room. I absolutely WAS NOT smoking weed - my whole floor smelled like weed. I cannot believe they would get away with this. From what I have researched and it appears this is revenue model for them.

Just giving everyone a warning here above my review as it turns out from reading other reviews that this has happened to a lot of other people. Please read all reviews before booking this hotel and my advice is DO NOT book it! You have been …

20-year Marriott loyalty member, former road warrior logging 70–90 nights a year. My wife and I stayed here for Easter weekend and it will be our last. …

This was a lovely hotel to stay in for my work conference I was in town for. Shelton made our check-in so seamless and was extremely friendly and helpful! My only complaint is the frigid temperatures in the conference room but other than that, I would highly recommend staying here!

I've carried a Marriott loyalty membership for over 20 years. In my years as a traveling executive I averaged 70–90 nights a year at Marriott properties. I know what good hospitality looks like—this was the opposite.||My wife and I booked …

I will NEVER stay at this hotel again. Old elevators that need an overhaul and a good touch up and horrible service. When we checked in we were told we had access to the “Marriott M lounge” due to our Platinum Elite Status. Some other …

Great location in the Sugarland Town Center with many bars, restaurants and some shopping close by. The rooms were to expectation and the Marriott standard great showers in the bathroom. Housekeeping also came in twice during a 3-day stay, which is great these days. I would recommend if looking for a place in Sugarland, TX .

I had a pretty bad experience when I tried to call to make a reservation for the Marriott sugarland location and I made a small comment about to Shelton when checking in. He took ownership of the situation and apologized and made sure I had …

I recently stayed at this 4-star hotel in Sugar Land and had an amazing experience! A special shout-out to Shelton at the front desk for making our check-in seamless! …

Came for an event in the conference room. All tables nicely decorated. Food was good. Great location off Hwy 59 & Hwy 6. It is off Town Center which has many stores, cafes, and restaurants, and close to First Colony Mall, and Barnes & Noble. It’s summer and it’s just nice to walk around here.

Great hotel - lovely location in a very nice subarb. The only issue was their WIFI - it just didn't work in the rooms and when it did, it was super slow. I complained a few times but it never got rectified, which is sad because everything else about this hotel was great!

Marriott’s valet service is truly top-tier, and George Smith is the reason I look forward to arriving every time I stay. From the moment I pull up, his warm personality, professionalism, and attention to detail make the experience seamless …

From valet to the front desk, everybody was very helpful. I stayed in 420. The room was beautiful. I slept very well. The bed was so comfortable. The generous offer that they left there forme was very appreciative. Now leaving the valet I …

This was our first trip ever to Houston TX. The hotel is in a great central location. Close to delicious food, NRG stadium, galleria mall and about an hour from bush airport. The customer service at this hotel was honestly some of the best …